Marston Green Surgery

The GP has gone a bit better lately, I have seen a mental health nurse for support and I am happy am not given any medication.

When you contact the surgery, the staff do answer straight away but when they are busy, they do not answer.

All the nurses and doctors are good. They do help you and they give you a lot of information.

I had to contact the surgery regarding pain in my ribs and pain in my thumb. I spoke to the GP about it. They referred me to Heartlands hospital for an X-ray to be done for my rib and thumb. I received an appointment for the following day for an x-ray to be done.

The receptionist staff are polite, and they try to help as best as they can.

For children it's very good but for me it can be very disappointing. The receptionist are always asking personal questions before deciding on whether I need to see the doctor or not.

During covid, it was absolutely impossible to see any health care professional. My situation got worse and I was taken to the hospital. After I came, home I still did not get any support from the GP

Absolutely great service for my children, I have been referred to a pediatrician for my kid and its amazing

I have been using this practice for the past 10 years and things were great, but lately I have been struggling to get in touch with my GP. The receptionist are rude and arrogant. I have given up of using my GP, I always go to the A&E.

In the past I have had issues assessing my GP for my mental health. I had to rely on third party charities for support. The doctor only gives medication and nothing else. I am now doing well thanks to charity organizations.

Very responsive and always available to see me. No long waiting

Helpful staff above and beyond care from doctors

I’ve been waiting for up to 45 minutes for someone to actually speak to, you’re then put on hold again! We should be able to visit our surgery now, everything else has gone back to normal. You can’t even book online appointments unless you want a smear test or bloods doing.