Hobs Moat Medical Centre

Getting through and booking an appointment is a nightmare. You are not allowed to go to the surgery to book appointments in person. The receptionists on the phone think they are doctors asking so many questions. The doctors at the surgery are brilliant when get to see them.

There have been recent improvements at the surgery making my experience better. I have injections in my hand that can only be administered by one of the doctors here and it can be hard to get appointments with him. I have managed to get appointments recently and have found it easier by attending in person to book them.

I wish everything would go back to how they use to be, when you could just phone up and get an appointment to see a doctor face to face. I waited so long on the phone to get an appointment, I then had to book two appointments because I needed to discuss two things and it has meant that I have to come at two separate times for two separate appointments. The doctors are very good.

The service here is very god, it's just hard to get an appointment. The phonelines are too busy. Once seen, the service is always good and the doctors are great.

The surgery is very good, I have been a patient here for years. The main doctor is excellent but it can be hard to get an appointment with him, but to be honest they are all very good.

The surgery is better now as I just could not get an appointment before. I was recently sent an asthma review questionnaire which I found a bit confusing. I have been told that the doctors can not do anything more to help me and that I must make contact with the hospital.

I have only recently moved to the area and registered as a patient here. It is a mad rush in the morning to get through on the phonelines and book an appointment and it can take some time to get through. That said I have managed to get an appointment on the three occasions I have needed to see a doctor.

I find the reception staff very friendly and helpful, they do their very best to get you in when you need to be seen. The doctors are great. The surgery have been very good in caring for me in my recovery from injuries sustained in a recent accident.

I do not use the surgery often, I find the service ok. It is sometimes hard to get an appointment but I have found that this has got better recently. I had to wait a few days for my most recent appointment. The doctors are good, but you never see the same doctors, which is to be expected the way things are now.

They have improved recently and it really did need improving. I still find it impossible to book an appointment via the telephone but I have been attending the surgery in person to get an appointment. An online system would be much easier but I understand why they cannot adopt this system. The doctors are great, and all staff are friendly and helpful. I do feel that an increase in staff numbers would improve the service further.