Hobs Moat Medical Centre

Have had booked appointments and doctor never rings so have to keep chasing up. Also, they always mess up my hubby meds.

Unacceptable waiting in telephone queues
older adults found it difficult to make appointments
prescriptions not done on time

For well over 6 months in a row, I have had constant problems with getting a regular prescription and doctor's notes. It makes you feel hopeless and have zero confidence in the surgery. If you require these things regularly like me, then it feels like a dice roll as to whether you get them on time or not or at all. I personally am very polite to the staff, even after all the trouble and stress they cause me. But this is beyond a joke now. Please fix it already.

They found a lump 8 weeks ago and I have to wait 5 weeks to get referral. I had to go private to get checked before it was too late.

In my experience i've had a mixed experience regarding healthcare which may have varied due to the effects from the pandemic and during it I felt that I wasn't able to access health services though i believe that was a national experience. Although near the end of the pandemic when i got a telephone appointment the GP seemed quite dismissive which could still be due to time restrictions. However the next appointment i had was with a different GP and was just as brief but this time i felt heard since the GP explored my main concerns. Focused on ICE and came up with a plan going forward and carried out appropriate safety vetting.

Long waiting time for appointments and to see the doctor. Receptionist are rude and arrogant

Since the pandemic Hobs moat medical practice are still not very good at seeing you in person. They just dish out meds for multiple months at a time

Various tests, conversations on the phone and face to face , all excellent
I feel for the receptionist who some people are so rude too

I have had to support both my husband and son with problems they have had with incorrect prescriptions, lost medical records, insufficient support, poor communication, I have had to make numerous trips to sort out these problems Some of the staff are pleasant and try to be helpful but make numerous mistakes other are rude. At times the lack of doctor consultations, support and lack of appropriate medical expertise are negligent. Waiting on the phone for an hour is not acceptable. One person on reception, lack of computer training for new system. It is frustrating and the doctors should be ashamed of the support their surgery gives.

For 5 months running prescription has been wrong, last one took 2 weeks to sort! Takes ages to get through by phone. Given a phone appt and the DR calls at a completely different time than the one you've been given. DRs not keeping a check on patients with ongoing medical conditions, have had to put in a formal complaint this week!