SHP - Haslucks Green Medical Centre

Never had a problem with Haslucks green surgery, even though I'm with Grove Rd surgery atm due to the covid, I've never had an issue with appointment or repeat medication etc

Since this surgery joined SHP the service has become awful. Cannot phone for an appointment for my toddler, took 6 days for a call back from an online consultation and I only got a response because I complained on the SHP Facebook page. I’m in the process of escalating the complaint as GP only responded via text and diagnosed eczema without looking at the injury, which was an infected cut and not eczema. I am disgusted that GPs are using Covid as an excuse to not see patients, all other businesses have now returned to normal operations, why are GPs different?

This is an awful healthcare provider, it is impossible to get an appointment oftentimes they do not even answer your calls. They are immensely incompetent at providing repeat prescriptions which causes health issues for their patients. The reception staff are repeatedly rude however the doctors and nurses are good. Their service simply isn’t good enough and has only changed for the worse since using the surgery for the last 19 years.

Must be either under staffed or simply poorly managed. Waiting 45 minutes to speak to someone is no understatement. Disgusting. This kind of service would definitely encourage a household to move out of the Borough. But is this the norm nationally?

Impossible to get through on the phones, always over capacity or number 45 in the queue at best, just to be cut off at 4 in the queue after waiting on hold forever. When I finally did get through to ask to speak to a doctor about shielding advice for my prematurely born son, I was fobbed off by the receptionist and told to look up info on the government website instead, because COVID is such a new virus the doctors don’t have the information. The rest of the country is getting back to work but where are the GPs? Why aren’t they answering the phones? Disgraceful!

Before joining as a group was totally happy with excellent service but cannot say the same since,cannot get to speak into a person even for just advice

Prior to Covid 19 outbreak, trying to get an appointment could be trying. You would call, join a queue and by the time you were spoken with, the appointments were already taken. It wasn’t impossible to get an appointment but if you work full time there isn’t much flexibility. You kind of have to take what’s on offer.

However, since the outbreak of Covid 19, it’s actually much better. Within 15 minutes of calling in, a telephone appointment was given and I was called back by a GP. The call was thorough, not rushed and a really good experience.

It would be fantastic if this could be continued but appreciate the phone appointment System is only due to the current circumstances. But for myself as a full time worker, it makes so much more sense to not have to book time off when a phone conversation was just as helpful with a positive outcome. Very pleased.