Cannot access services
I’m hearing impaired and cannot use phone so rely on someone to call for me and they can’t get through since the practice joined Solihull health care partnership I needed urgent antibiotics and it took 2 days to get a phone call to my friend from a gp in dickens heath who then arranged a prescription for me I had to hand deliver a letter to the surgery to get that. SHCP are a shambles I’m moving to a practice in Birmingham because of them I was happy with my GP before but not now - when I was informed by letter they were joining SHCP they said nothing would change i would continue to see my usual GP - really?