SHP - Haslucks Green Medical Centre

Initially unable to contact on number provided on website. Through word of mouth phoned Grove Road. Informed a Dr would phone Me within 2 days, day 3 tomorrow. Issues with app and still waiting for those to be resolved.

I had a baby in May and have since spent countless hours of my time waiting on hold to book in for my daughters vaccinations along with my own recovery. You have to wait near your phone all day waiting for them to call you back and if you miss the call (which is likely with a newborn) you can’t call them directly back you go back on hold!!!!! I got prescribed antibiotics over the phone - without seeing what the problem was. I then had a 2 min call from a doctor regarding post birth problems who couldn’t get me off the phone quick enough. Since Covid and joining SHP it has been a terrible, terrible service and added a LOT of stress during my first few months of being a mother. I cannot put in to words how bad the SHP operation is. Please take note that my ratings in stars below reflect the phone service since I have not been to Haslucks since Feb. Prior to Covid I had no problem with the surgery.

When calling the GP practice, you are told to call another number, and eventually you are placed in a queue. If you are lucky enough to speak to someone, invariably they are unable to help, and you are then redirected to another queue, whereupon you can wait over half an hour to speak to someone, who will tell you, you need to speak to someone else, and they will call you back. It's an extremely long winded process and in my opinion is putting people off from calling when they may need genuine medical attention. I can not understand why the majority of doctors appointments cant be face to face, obviously when covid secure precautions in place.?

Got a text message saying I need to provide my blood pressure reading, to continue on medication, where do I get my blood pressure done, no information on how to pass this to the surgery. So frustrating & blunt, why should I have to buy a blood pressure machine. Why are GP’s not offering appointments, everyone else is back at work

Fed up of service.paid to see a private doctor.

Pre-covid, this was an absolutely EXCELLENT practice, but it's now absolutely impossible to get in touch with them, queues on the phones are ridiculous and it seems to be that unless you are literally about to die it's impossible to get an appointment - PLEASE if anyone from the practice is actually reading this info, can you increase the amount of people answering the phones for the SHP group overall, being "position 56 in the queue" and it taking an hour and a half to even talk to someone is really not good enough, even with COVID taken into consideration.

3 times after being in the 30s in the queue I was transferred, cut off at back to the beginning. Eventually got to speak to a girl who told me I didn't have a certain item on repeat prescription, which is rubbish, got through again after, don't ask,yes 30s. Eventually got a lovely older woman who did my repeat prescription which all items were there, she then helped me get online,which I haven't used. Why oh why can I see a hospital Dr., a surgeon have an op, but I can't see my own doctor, who isn't on the front line, it is a joke, well its not funny, how the hell do old people cope with this. Something needs to be done, I can't believe these so called doctors think they are better than the hospital staff. Words fail me, I just can't believe that our NHS has ended up with uncaring GPS who must be in it for the money, because they are not seeing anyone, but they are getting paid by how many patients they have..... Outrageous.

Since SHP have taken over I have been unable to see my doctor or have the required medical I need.
I was mid treatment when covid hit and the change to the practice happen, my treatment stopped along with access to my doctor and essential medical help.
Prior to SHP taking over it was a really good doctors with poor time keeping, but still fairly good.
I've not spoken to my doctor or had contact now since the start of lockdown.

Queue time too long, don't feel the services has improved but got worse

Spend several days trying to get through on the phone. Finally got a repeat prescription, followed by a call from nurse who wanted my blood pressure reading, but I do not own a blood pressure monitor and they could not offer an appointment to do this. Have previously had good experiences here but since the merging of the solihull partnership it's been an incredible difficult service to get in touch with