A shocking standard of service
I completed a paper registration form to join the surgery and submitted this along with evidence of my ID and address on 15th June. Today 6th August) almost 2 months later, I called the surgery to try and book an appointment. I was on hold for over 25 minutes. To my shock the member of staff who answered informed me I was not registered with the surgery and they could not explain where my application or personal ID was! When I made further enquiries I was advised that the next ‘routine’ appointment was in over a months time. I also had a very poor experience when visiting the surgery to submit my registration, having waited outside in the rain for almost half an hour because staff were unavailable to unlock the front door. Whilst this is not the fault of individual staff, I am appalled and shocked by the lack of service offered to patients and the fact that this appears to be the norm (as confirmed by SHP’s own staff) patients deserve better than this. I will be registering at a surgery outside of the SHP.