Green Lane Surgery

No problem with the surgery.
You can get appointments which can be face to face or on the phone.
Staff are friendly and the environment is clean when you go to the surgery.

My son suffers from Asthma.
During lockdown, my son was wheezing and was asthmatic. I tried to get an appointment for him but I was advised no appointments were available because of covid. They prescribed him the Ventolin inhaler which helped at the time.
My son has had no asthma reviews since lockdown and now it is 2022, he still has not seen a nurse.

My son has psoriasis and asthma.
During 2nd lockdown he suffered from an outbreak of bad Psoriasis in 2021.
I had to send a picture of how bad it was to the doctors.
I was advised during the appointment that My son would be referred to the dermatologist. This was in June 2022. The Dr did explain the process.
I received an appointment for Nov 2022. When I saw the dermatologist at the surgery with my son, they provided a cream.
The Dr did not prescribe a cream that was strong enough to treat the condition.

When you contact the surgery, there are long queues already on the phone.
You have to have a telephone consultation before you can see a GP if you manage to get through.
When you do get appointment, there is 2 weeks wait.
Most of the time the reception staff are helpful, but they can be nosey.
They want to know why we want to see the Dr.
I had a coil put in and had to explain to the receptionist the reason for wanting to see the GP which I was not comfortable with.
A brief description should be sufficient enough.

Waiting time on phone can be long so best to call into reception. Then a doctor will call you on the same day. Reception staff and GP's have been very good.
Locums don't go into much detail or refer you. The main doctor was good and has referred me to Podiatry. Appt came through within 2 weeks.

Can never get through on the phone for any appointments. When you can you are frequently told of the unavailability of appointments and advised to call back the following day, only to be told the same again.

Not friendly and always trying to be a medical professional and giving advice. The reception has the audacity to tell me to take paracetamol.

No support for me during difficult times. I had an unusual headache and I was told to take paracetamol. They did not see me for weeks and I had to go and pay for private doctor to check what was causing my headache. They told me it was because I was not sleeping and stressed.

Reception is a nightmare, they ask personal questions on the phone

Dont listen to what you tell them hard to get to see a doctor and when you do your in there for 5 to 10 min that all