Green Lane Surgery
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Based on 36 reviews
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Reviews (36)
Difficult to access when you work
October 16, 2023
I cannot get through to book an appointment. Calling at opening time is very difficult when you work and are travelling to work at that time. You cannot take time off to book an appointment because there is no guarantee that you will get through and be offered an appointment. I have experienced a lack of support with my medical condition (pcos) and the impact it has on my day to day life, which has resulted in a decline in my mental health.
Fantastic surgery
September 29, 2023
The surgery is fantastic, the staff are friendly and helpful and they always do their best to book you an appointment. The doctors are great, they listen and are very thorough in their examinations and treatment.
Community Midwife a bit hit and miss
September 29, 2023
The community midwife service at the surgery was a bit hit and miss.
Good communication & advice
September 22, 2023
The doctor has been treating my hemorrhoid's and has now referred me for surgery. They have been very good in explaining the procedure to me and why it is necessary.
Good service & quick referrals
September 1, 2023
The surgery has been good, I was quickly referred to the hospital when experiencing hip problems. I can usually get an appointment when I need to see a doctor but phone lines are very busy and it can be quite difficult to get through at times.
Easy to access & excellent care
August 4, 2023
I have found it very easy to get an appointment and I make my appointments in person by attending the surgergy. I got an appointment for the same day just a couple of weeks ago and then a next day appointment the following week. The doctor is always very thorough and at my last visit they called 999 on my behalf. A paramedic attended the surgery and assessed me but I was not required to go to hospital. I was very happy with the care the doctor provided, they acted promptly.
40 years of excellent service
August 4, 2023
No complaints at all. I can always get through on the phone or the doctor calls you back. I have never had a problem I find them very helpful and accommodating.
I have had no problems here
July 27, 2023
I think I am very lucky with my doctors. If I ask for a face to face appointment I always manage to get one. The GP's are very good. I'm lucky in that I don't need to go very often but when I do I always receive a good service and have a good experience. I do have regular medication and I telephone the surgery for my repeat prescriptions and have never had a problem with the system in place.
Lack of Dementia Support
July 26, 2023
There is no continuity of care. You can't see the same doctor even if requested. No consideration given to patients with dementia. Lack of respect, can be spoken to like your deaf, a child and/or have special needs. Honestly feel like once you hit a certain age no one cares.
Lack of continuity of care
July 26, 2023
You never get to see the same doctor, on some occasions you are given appointments with nurse practitioners. I want some continuity.