Dorridge Surgery

During covid I saw my GP within weeks and afterwards. They are very responsive

During covid I was able to get seen and get the medication on repeat and in time.
The only feedback I have is that the GP need to provide chiropodist service again as this this was a great service for me as i am on low income and not mobile and since stopping the Chiropodist service I have to privately have to pay which is to expensive.

GP’s provide professional expertise in the midst of the pandemic. Very insightful and helpful - generally staff are always available.

The gps phoning patients seem very inexperienced. If you say something they don’t expect they ignore it if it doesn’t fit into the view they have already formed. I was so worried I phoned 111 and spoke to a gp there. They were excellent but told me I really needed a physical examination the next day. Not a chance.
Receptionists are great and really try to help but are fighting a losing battle.

Never any appointments when I try to make one. - used to be able to make them online pre-Covid I haven’t been able to see a doctor since before the pandemic
Referral was supposed to be made to hospital- never done
Should have had a medication review- last one was before the pandemic
Have had issues when trying to order medication

My husband rang up, was in a 'queue' for an hour. Got to apparent first place and was then cut off!
I gave up a few months ago when the same thing happened and have paid for private treatment.

I've been a patient since 1977. Always been more than pleased with their care. Of late though I haven't initiated a consultation as it's nigh on impossible to get through to the surgery.

We received our vaccinations at Balsall Common Health Centre . Dorridge surgery had organised it so well. No waiting, all very quick. Everything explained clearly and although the doctors and other staff must have been exhausted everyone was extremely pleasant

Bad as they cut me off after waiting on phone when 40th in line.

Great and efficient Covid vaccine arrangements, very accessible with good parking. Appointments over the phone work well, am quite happy not to have to go in unnecessarily, although one mis-treatment was only resolved when physically going in on another matter. E mailing in prescriptions works well, Telephone system is dreadful, 30 minutes plus on the phone seems the norm at any time of day, and one call was completely misunderstood resulting in a very odd letter response. Dread having to make the 8am call to get an appointment and find I’m already 17th in line. So, basically, generally good care from a practice I’m happy to belong to, but too difficult to get through to.