Care great, phone line dreadful
Great and efficient Covid vaccine arrangements, very accessible with good parking. Appointments over the phone work well, am quite happy not to have to go in unnecessarily, although one mis-treatment was only resolved when physically going in on another matter. E mailing in prescriptions works well, Telephone system is dreadful, 30 minutes plus on the phone seems the norm at any time of day, and one call was completely misunderstood resulting in a very odd letter response. Dread having to make the 8am call to get an appointment and find I’m already 17th in line. So, basically, generally good care from a practice I’m happy to belong to, but too difficult to get through to.