Bosworth Medical Centre

I was referred here by my GP for blood tests. They would not accommodate me around my working hours and I was told that I could not go to the hospital for them. I was very disappointed with this service.

I attend the surgery on a regular basis for injections in my shoulder and knee. The staff are great, they are always very helpful and manage to get me in when I need an appointment. I am very happy with the service and care received.

I attended the surgery on three separate occasions with the same symptoms and raised my concerns. I received no treatment and no referral was made. I ended up seriously ill in hospital and was diagnosed with colitis. I had to be admitted and treated which may have been avoided with better quality care from my GP.

I need regular blood tests and the nurses always have difficulties taking it from me. It is much easier with the use of butterfly needles but these are not available at the surgery. My experiences are therefore never a nice experience with nurses struggling to conduct the blood test and wasting time trying. I have been told not to go to the hospital and that it needs to be done at the GP surgery.

I do not like that you are expected to discuss your symptoms and any problems with the receptionist. If you are vague with the receptionists, who are not medically trained doctors and/or nurses, you are met with hostility. Are GPs working from home and calling patients rather than being present in surgery's to see their patients? I am finding it increasingly frustrating trying to access healthcare directly from my GP.

I was of the understanding that as a person aged over the age of 70 I should have easier access to GP services, and that there is a separate number to call. I have never had a good experience trying to book an appointment and still have to wait ages on hold when trying to book.

I recently took a water sample into the surgery. This was passed on to the doctor by the receptionist. I was then told a prescription would be sent to the pharmacy because I had a UTI. I did not get to see or speak to a GP. When you do see a GP you are not allowed to talk about more than one issue during that appointment unless you book a double appointment. A single appointment is difficult enough to book without asking for two. Booking appointments is difficult and its now normal to be waiting for over an hour on hold before being told that there are no appointments available.

The nurses are useless and always struggle to do the blood tests. They rarely have the correct equipment to make the process easier. I have requested to go to the hospital but I have been told that I cant.

After receiving a letter telling me to book a diabetes check I still could not get an appointment. On the rare occasion that you can get in to see a GP you never see the same doctor and more often than not, you see a locum. In the past I have waited over an hour to be told that a nurse practitioner would call me back and the call never came. I have also previously had blood tests done which flagged a problem for monitoring but to date no follow up appointments have been booked to monitor the problem because I still cannot get an appointment. The overall service is absolutely shocking!

I get regular text messages from the surgery telling me that I need to book medication reviews but when I call up there are no appointments available. I recently had one done over the telephone and the prescription was incorrect. When I contacted the receptionists to query I explained that I'd had an appointment over the telephone with Dr Scott from the Chester Road but they told me that he was retired and no longer worked for them which left we wondering who I had spoken to. Clearly there is poor communication between the surgeries because I know who I spoke with.