Leave your Feedback


Reviews (238)

A Good Surgery

October 20, 2023
I have no problems getting an appointment and the doctors are friendly and helpful.
Anonymous

Poor experience due booking system

October 11, 2023
The doctors have been very supportive, caring and helpful, but unfortunately my general experience is hugely impacted by the problems I encounter when trying to book appointments. You have to hold for a very long time, to then be triaged by a receptionist, and you are still not guaranteed an appointment. It is very frustrating and such a shame because once you see a doctor they really are fantastic.
Anonymous

The doctors here are very good

October 11, 2023
I have been seen by GPs at this surgery when I have been unable to book an appointment at my own surgery. I have found the doctors to be very good and I have been happy with the services provided.
Anonymous

No continuity of care

September 29, 2023
I never see the same doctor twice. To get a face to face appointment you have to tell the receptionist what your problem is, then often you are called back by a doctor before you are offered a face to face appointment. Its very frustrating after going through this process when you see a doctor they then ask you what the problem is or how they can help. I recently saw a doctor who asked me what I thought I had. I explained to them that I was there to find out what was wrong and that is why I needed to see a doctor.
Anonymous

Good thorough care and advice

September 28, 2023
I attended the surgery for a routine blood appointment, and on talking to the nurse and explaining how I had not felt right they sought assistance from a GP. They were thorough in their examination and advised me to go the A&E because they were concerned about my symptoms taking into account my medical condition.
Anonymous

A poor service & experience

August 22, 2023
Getting through on the phone to book an appointment is an absolute nightmare. Some receptionists are wonderful but others are not so great. I do find that they are better and more accommodating when you call for an appointment for a child. You never see the same doctor twice which means that you have to spend your limited appointment time explaining your medical history. I don't feel listened to, and I feel rushed during appointments trying to explain things, be properly examined, diagnosed, and treated.
Anonymous

The doctors are good when you get to see them

August 22, 2023
It is very difficult to get through on the phone lines, making it very hard to get an appointment. It is quite normal that if you do get through you are told all the appointments are gone. The system is very frustrating. The doctors are good when you see them, the struggle is seeing them.
Anonymous

Awful experience at point of contact

August 15, 2023
The first point of contact is what sets the whole experience and unfortunately the staff here are not pleasant and my experience is never nice. The phonelines are always busy and its hard to get through, maybe they need more staff answering the telephones. The system is terrible. When I speak to the receptionists on the phone and/or in person they are not nice. They are unapproachable, unhelpful and quite honestly they are horrible. The doctors are nurses are very nice but you have to get through the horrible rude reception staff first to see them. It has taken me two days to get an appointment this week, despite this being at the request of my cardiologist, and related to a heart condition that I live with.
Anonymous

It can take days to get an appointment

August 15, 2023
It has taken me days to get an appointment. When you call your lucky to get through and its normal for all the appointments to be gone. Your told to call back the next day and you experience the same problems. How helpful the receptionists are really depends on who you speak. Some of them are lovely and really helpful but others are not.
Anonymous

Getting an appointment is a bit hit & miss

August 15, 2023
Getting an appointment can be a bit hit and miss. Today I have managed to get an appointment for the same day, but at other times it can be much harder. The staff are lovely and do their best to help.
Anonymous

Bosworth Medical Centre

Contact

01217704484

Chelmsley Wood Primary Care Centre
Crabtree Drive
Birmingham
West Midlands
B37 5BU

Location

Share this rating