Bosworth Medical Centre

I managed to get an urgent appointment with a paramedic at the surgery. They acted immediately sending me straight to the hospital as they were concerned about my symptoms. I was also given a letter to bypass the A&E department on arrival. The care received was very very good.

I got through after 30 minutes waiting on hold and got an appointment. Made a change as I cant usually get in.

My mum had a bad leg following a fall and a stay in hospital. She required more antibiotics as it was not improving. I could not get an appointment for her even when explaining the situation, they could not even provide a prescription so told me to call 111 instead. Awful service to their elderly patients.

I always found that the service I received was exactly as I needed.

The telephone queue each morning is horrendous. If you dont dial at exactly 8.30am prepare for a 40 minute wait to get through and be prepared to be cut off. Doctors are great if you can get past one particularly rude receptionist that speaks to patients as if they are an inconvenience on her day.

Not happy with Gp response

I cannot get any appointment and always on hold on the phone. The staff are okay once you are able to get face to face appointment.

My GP referred me because I am under 18. I then received a letter to phone to book an appointment. I had trouble getting through to them but once I did the appointment was arranged quickly so didn't have to wait long to be seen.

My own GP at Croft Medical Centre advised make a self- referral for physio at Bosworth Medical Centre. I was contacted by telephone and on my first visit all future appointments were booked in for me. Treatment has been going well over the last 4/5 sessions. The physio's are good and have discussed and demonstrated exercises to do at home to help recovery.

Getting an appointment with a doctor is very hard. I can never get through to reception on the phone. Being of a certain age with mobility problems I need to make appointments on the phone.