Arran Medical Centre

Unable to get appointments when you contact early in the morning.
They don't answer despite being on hold for 30mins to 1 hour. When you do manage to get through you get advised there is no appointment and to call back next day.
I eventually did get to see a locum doctor who was lovely, who later referred me to the dermatology department for a skin issue I had.

When I contact the surgery to book an appointment, i am having to wait a long time on the phone. I am on hold from 30mins - 1 hour. The surgery provides a call back service before 12pm however no time is specified. This affects me when I need to plan when I am going out.
The service is not bad but experiences are different each time depending who you speak to.
The surgery needs to fully open up.
Staff are friendly and I find them okay.
Lately the surgery has not been so bad and they do follow up with appointments.

All good and knowledgeable

Need to open rather then phone call appointments

Unable to access appointments when needed

Called to get an appointment for my Epilepsy and she told me they only taking bookings for urgent cases.

How can a doctor help people on the phone, what if they don't have internet as most of us senior citizens don't. Since when did the receptionist become the doctor and you are left on hold for 30 minutes when you are caller number one

I can never get through on the phone, when you do there’s no appointments! I’ve been referred to gynaecologist over 3 months ago and still no appointment from the hospital. They Google everything when you tell them what’s wrong with you. They have no compassion when it comes to kids with special needs. I think
Overall they just blame Covid now for everything

It’s very difficult to get a phone consultation with a doctor, after nearly 2 weeks of keep trying I finally got a consultation, I had a very bad psoriasis flare up, and still couldn’t get any shower wash or ointment that I was prescribed by my consultant, if you phone after 9.30 you cannot get an appointment, it’s very badly run

I have recently been experiencing some health problems since August last year and they were dealt with not as fast as I would of liked, but it was diagnosed and sorted in a few months. My health issues have continued and although I am not a doctor, I know there is something not right with myself but despite my nagging the doctors have been very calm and sympathetic in dealing with me but it's made it difficult with covid and with my anxiety issues I felt I needed to see a dcotor to feel less anxious but that hasn't happened.

I had my coil taken out on the advise of the doctor as I've had some issues and the nurse didn't even know why I was having it out and then when I needed a smear test to rule out possibilities was told to come back in 3 months as I cant have it done yet. I am now beside myself with worry and have to wait.
Although some issues I can't fault the doctors or the surgery they have been brilliant with me so far.