Arran Medical Centre

Hard to get through on the phone lines, hard to get a face to face appointment, can be sent to alternative surgeries. Doctors are generally ok when you get to see one.

The receptionist was extremely rude, she doesn't listen what I've trying to explain. I've been cheated as well, on my booking I've been told £80/85 fee need to pay for D4 DVLA examination they take me £140 in the end without eye test even! I'm absolutely disappointed!

Generally good experience when you can get an appointment. Telephone queueing system only allows 5 people to wait. Can be very frustrating trying to get through. This is the second time we have been sent to a different surgery. Fortunately I drive but for others using public transport it would not be so straight forward.

The receptionist are making it difficult for me to get any appointment. I call and they never respond, then when they respond, they ask so many personal questions like they are the doctors. It is very upsetting and I get really anxious about the thought of calling makes me sick.

During the pandemic, I got seriously unwell and my doctor came to see me, I had a nurse coming in as well. All the health care professionals have been very supportive.

I think it's appalling that face-to-face appointments are near impossible to get unless you're on deaths door.

Rang doctors for daughter as she was complaining about belly hurting when eating and constantly on toilet.
The Dr tried telling me it was constipation.
Then I rang again, they then said it was acid reflux.
I then went the 3rd time, and they got me to put daughter on lactose free diet and since then she has been fine.

No problems in general with the surgery.
All the prescriptions are sent over to the pharmacy.
The only thing is I have never had any medication reviews for my epilepsy.
I can pretty much get through straight away when I contact the surgery for an appointment.

The surgery is alright. I am not on any medication.
It is ok when it comes to booking appointments, I have to call. The waiting time could range from between 10 minutes to 1 hour.
The surgery offers both face to face and telephone appointments.
GP are good and they give information.
They send any prescription if required directly to the pharmacy.

Dr. sent me for a physio with the GP physio. At the appointment I was given a leaflet with exercise on it. The physio didn't go through any physical exercises with me. The physio could have done a lot more and I waited two weeks for the appointment.