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Reviews (209)

Regular appointments for Childrens Hospital

November 2, 2022
I went to the hospital to the Children's hospital in August with my son's eyes. He was experiencing dry eyes.

My son has been under the Children's hospital for since he was 15 after being referred by the GP.
He received regular appointments when he was under the care of the Childrens hospital but now that he is 18, the department has referred him on to our chosen hospital for checkups with the ophthalmology team.

The staff at the children's hospital gave good information, direction of what to do next and they were friendly.
Anonymous

Scans are good and the team at QE are good

September 15, 2022
The waiting time in the waiting area is long at the hospital. I have back pain so have to go for injections. I have had scans recently although couldn't have it done previously as had ulcer 2 years ago. Scan service is good. Get appointments within 2-5 weeks. Staff are responsive and they always send letter via post.
Anonymous

Great care

Ward 513
September 7, 2022
Very happy with my care at the hospital, staff were great and attentive. A five star treatment.
Anonymous

Quick diagnosis of breast cancer & mastectomy

August 31, 2022
Excellent support and correspondence. Just 4 months wait between diagnosis and mastectomy. And some insensitivity of one registrar who got excited cancer had spread.
Anonymous

Not a great experience

August 4, 2022
Giving birth was not great at the women's hospital. They were understaffed.
Anonymous

Excellent care

August 4, 2022
My dad is on dialysis and has been for a very long time. He receives excellent care.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your father has received from the dialysis team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Pain Clinic

July 25, 2022
Attend the pain clinic at the QE. They are excellent. get regular appointments via text. Dr Blainey is brilliant. He gives me the injections in the Spine every year. Excellent Service and provides information and advice with updates.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that your experience at your regular pain clinic appointments has been so positive and your doctor has been so informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Great service but could have been better

July 21, 2022
Breast cancer - opetation in Solihull and reviews/follow ups took place in QE.
The hospital was really brilliant, although no family support during these visits as it was during covid and they did not allow any carers. With Dyslexia i would have liked a family with me and with anxiety of the cancer.
Received regular calls and questions were answered with advice.
Waited 15 months for radiation. no body said that i would be that long. i was advised 12 months
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. Whilst we are sorry to hear that you had a long wait for radiation treatment we are pleased to hear that other aspects of your breast cancer care at the QE and also Solihull Hospital were so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

communications not clear

June 27, 2022
poor communication on appointments. Received letter advising to go to hospital for face to face appointment but when I got there they advised the appointment was on the phone. I got marked as not attended because of not being able to answer the phone.
Anonymous

Reply from UHB Queen Elizabeth Hospital

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication failures which led you to be erroneously marked as a 'Did Not Attend' at an appointment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

excellent service

June 27, 2022
bham womens is excellent and they provided excellent service.
Anonymous

UHB Queen Elizabeth Hospital

Contact

0121 627 2000

Birmingham
B152TH

Location

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