UHB Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Blood Pressure clinic.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry that you had a bit of a wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Nevertheless, It is lovely to receive such positive feedback from our patients about our staff and service.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. We are sorry that you had a poor patient experience, nevertheless, our staff are working extremely hard to deliver good service in these very difficult times.

We are very pleased to inform you that in June 2023 the MIU (Minor Injuries Unit) at Solihull will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

Kindest regards, Patient Experience Team

We are sorry to hear that you had a poor patient experience at Heartlands Hospital. We take the issues you have raised very seriously and would like to look into the concerns you have raised.

Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced, you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.

Kindest regards, Patient Experience Team

We are sorry to hear of the difficulties you were facing and apologise for the long waiting times. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your experience at Heartlands Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the lead Manager for Paediatrics to highlight the concern you have raised as well as the praise for the staff at Heartlands Hospital.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards, Patient Services Team

Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital. I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is. I will ensure that your feedback is forwarded to the Diabetic and Weight Management Teams, who I'm sure will be very pleased to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the satisfactory service you received and that you were treated well and without any long delays for the MRI, especially after the initial wait.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kind regards, Patient Experience Team

We are sorry to hear of the long waiting times that you have had to experience. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kindest regards, Patient Experience Team