UHB Heartlands Hospital
Feedback Rating
Based on 751 reviews
Leave your Feedback
Reviews (751)
Seen quickly and admitted for observation
March 31, 2023
I attended the A&E department experiencing breathing difficulties. I was quickly seen and admitted to an observation ward. I was later discharged but was very happy with the speed of being seen, observed and treated. Staff were friendly and caring and treated me well.
Helpful staff
March 31, 2023
Been into both heartlands and Solihull hospital. Staff there are very helpful and brilliant.
Well looked after at the hospital
March 31, 2023
I was looked after very well after it took a long time be put on a ward.
Outstanding care at the acute unit
March 31, 2023
I was very pleased with my care at the hospital, all the nurses and support workers were amazing.
Long waiting times for appointments
March 29, 2023
Can be waiting a long time for appointments.
Good care in A&E awful wait for pharmacy
March 28, 2023
I was taken in to the accident and emergency department. I was treated quickly and isolated with suspected covid 19 and/or the flu. I was diagnosed with both treated and told that I could go home. I was then held up for over three and a half hours waiting for the pharmacy to get my medication ready. This infuriated me. Not only was I waiting unnecessarily while being very unwell but the hold up prevented someone else from accessing treatment. This issue needs to be addressed.
Poorly run, wasting time and NHS money
March 26, 2023
My daughter was admitted to the paediatric ward with suspected appendicitis. We ended up being there for nearly 5 days - most of which was waiting to be seen by doctors who then failed to make adequate decisions about her care. In the end she had a healthy appendix removed when in actual fact a simple scan would have revealed an ovarian cyst. We had to arrange a private scan after her discharge from unnecessary surgery and recovery form the ensuing sepsis to get a diagnosis for her pain. Apparently the scan was too expensive and the referral would have been rejected. Instead she had a general anaesthetic and all the associated expenses of surgery. A few days after discharge she got sepsis which was put down to the absence of antibiotic cover following the bowel surgery. I will avoid going to heartlands at all costs in future. One of the nurses on the children’s ward actually said she wouldn’t take her own child there if they were unwell.
Good treatment at Dermatology Dept
March 23, 2023
There was a bit of a mix up in communication about which clinic to attend and I attended the wrong one. Staff were quick to sort this out and I was seen quickly at the right one. Been informative and helpful. Treatment has been good and my symptoms are getting better.
Treated as inpatient ward understaffed
March 23, 2023
I was admitted for treatment and overall care was okay. The ward was very understaffed. I found myself helping staff with an elderly patient with dementia, at night he was rummaging through other peoples belongings. He just wasn't receiving the care and attention he needed. I was even thanked by the staff for helping. I hardly slept during my stay because of the situation.
Difficulties navigating hospital layout
March 22, 2023
Visited the hospital for a cardiogram. The appointment went ok. Had difficulties finding out where to go and had to ask for assistance. Have received good communication via letters, texts and email relating to appointments which is great.