UHB Heartlands Hospital
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Based on 724 reviews
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Reviews (724)
Happy with care in A&E
April 10, 2024
I attended the A&E department after a fall. I had to wait a few hours to be seen but once I was the care I was provided was good. I had an X-ray and a number of other tests. The staff seemed to be very busy throughout my time here.
Nothing seems to work
April 9, 2024
On a recent visit I was waiting for 5 hours to be seen by a dermatologist. I do not understand how nothing has been done to improve this hospital as seemingly nothing works.
Disgusting A&E department
April 9, 2024
The A&E department at this hospital is disgusting, there was rubbish everywhere and it seemed like it had not been cleaned in a long time. I walked out in disgust before receiving treatment.
7 hour wait in a wheelchair in A&E
April 8, 2024
I was helped into the A&E department by a security guard who got a wheelchair for me since I was feeling unsteady. I was then sat in this wheelchair for 7 hours on ward 19 waiting to be seen. When I was eventually seen all of the tests went well and I felt well cared for.
A good service
April 3, 2024
My experience of Heartlands Hospital has been positive. They have been very good.
Had to chase GP for X-ray results
April 2, 2024
I visited this hospital for a chest X-ray. I was waiting a long time for the results and had to chase this issue with my GP in order to eventually receive them.
Difficult to access treatment
April 2, 2024
I contacted this Hospital after being recommended to do so by my GP. I was told that I would receive a call back from the prostate team but I never did. I eventually received an appointment letter but this appointment was later changed to a telephone call and eventually cancelled. I was then told that I had been given an appointment at the QE but if I could not attend at the scheduled time I would have to wait to be referred again.
Poor communication from vascular services
April 2, 2024
I visited the vascular services department for a CT scan and I was not happy with the follow up from this service. I was given a telephone appointment with the consultant secretary who gave me nothing official to show the results of the scan. I am now having to wait for them to communicate with the orthopaedic surgeon so that I can receive a knee surgery which was delayed by these vascular issues.
Long wait in A&E
March 25, 2024
During my recent visit to A&E it was very busy and there was a very long wait to be seen. Luckily after 45 minutes I was able to tell the doctor that I was there for my heart and I was sent through to urgent care.
Excellent care from cancer service
March 19, 2024
I cannot fault the care provided by the cancer services department. I have visited for chemotherapy tablet and immunotherapy and every time the staff and doctors have been brilliant.