Solihull Metropolitan Borough Council

I have difficulty infilling out my housing forms online because I have learning difficulty. When I asked to come to the office for support I was told not to. It is frustrating because if I don't get it done I will lose my priority list.

I am mostly disabled. I contacted for home assessment for an occupational therapist due to my poor mobility conditions and balance.
I was referred a couple of years ago and still not had a visit or heard anything about the referral.
As a result I have had to get my own hand rails up for support but I should not have to do this on my own.
I feel let down by the authority and feel it is a waste of time saying anything as no action is taken.
I am having to pay for repair issues after for any issues after they have carried out any work.
Waste of time having a service if they are not going to provide accessible quality service for the local residents.