Solihull Metropolitan Borough Council

The aids and adaptions service has been excellent. They have provided my wife with mobility aids for around our home. The items were supplied very quickly and have made a great difference to my wife's life within our home.

The social worker who visited for my home care assessment was very nice and very informative.

The help and support from my social worker has been poor, mainly due to lack of communication and information. I have not been advised about costs and payments of care home needs, or how it will impact my income and benefits. It has been over a week since I have heard from them despite trying to make contact with them on several occasions. It is so hard to navigate the system and it is impacting my mental health, and my ability to care for my spouse.

I have been trying to access support and social care support for my sister's adolescent daughter that I am caring for. I have tried all I can, GP referral or the school to get involved but no one is doing anything about it. Solihull social services are very slow and they don't act upon any potential risk case.

I have been complaining to the housing team at the Solihull council about how my neighbours behaviour towards me. There is water leaking in my flat since last month and I have been waiting for repairs to come. They have not supported me in dealing with all the issues I have complained about.

I have been calling the council for months to report issues with accessing my apartment. I have mobility issue and it is difficult for me to use the stairs. I recently had a knee operation which is making it hard for me to use the stairs. So far, I have not heard anything the council.

I enquired with my care home about having rails. The lady said it would be the housing team that I would need to contact.

I contacted the adult care team for an occupational therapy assessment.
through another resident who had provided me with the number.
It took about 2 weeks to get through and to get myself referred.
It took a month for an occupational therapist to come out but when they did, they were lovely and the installer for the equipment was lovely.

After I waited for 2 years I finally got a decent house to live in thanks to Solihull council. Everything looks fine and I am happy to move on with my life.

Had to apply for a grant for a new bathroom. The occupational therapist recently came out to add grab rails, bath stools and provided perching stool. The people who took the referral were good on the phone. Within a week everything was done and all action from referral completed apart from the bathroom which is has been submitted to the grant providers. Through lockdown the team contacted me to check on my welfare.

I am awaiting for occupational therapist to visit me after being referred in April by the housing team due to my difficulties with Arthritis.
I am still awaiting and not had any response.