UHB Solihull Hospital

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Reviews (818)

Excellent Service from Haematology

October 6, 2023
The haematology department provide a fantastic service, and my experience of this department has always been outstanding.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the care you've been receiving from the Haematology team and that your experience has been consistently outstanding.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care from the cardiac team

September 29, 2023
I had a pacemaker fitted and have attended regular appointments since. The staff have been great. Appointments always go well and I have no complaints.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that the care you've received since your pacemaker fitting has been good and that your appointments go so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good doctors & very friendly staff

Outpatients
September 22, 2023
I recently attended with my 6 year old child for an appointment. It was very organised we were seen very quickly with no waiting. The doctors were very good, and very friendly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your child's appointment went so well and they were seen so quickly. We're also pleased to hear that the doctors were so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very thorough follow up appointment

Outpatients
September 22, 2023
I attended my post op 6 week check up. The staff were very thorough and listened to my concerns. They have referred me for further tests and I am waiting for the appointment to come through.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your 6 week follow-up appointment was so thorough.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Day surgery went well

September 22, 2023
I had surgery to repair a hiatus hernia. It went well and I was discharged the same day. I was well cared for and given advice and contact numbers about what to do should I feel unwell or experience any problems.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your day surgery went well - and that you were discharged the same day with plenty of information about what to do if you felt unwell.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

8+ months wait for paediatrician appointment

Outpatients
September 22, 2023
We were referred for a paediatrician appointment for an ASD assessment over 8 months ago. We have been given no indication of when the appointment is likely to happen other than to be prepared to wait longer.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that you have had a long wait for a paediatrician appointment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff numbers need to increase

September 12, 2023
I was an inpatient and underwent surgery. I spent over a week in the hospital during my recovery. Some nurses were good some not so good. There was a clear difference in the care received from staff nurses and bank nurses. The young staff nurse was dead on her feet trying to care for everyone the best she could while the bank staff did not seem to care at all. I felt bad for needing help and assistance from the staff. I was in a room on my own and a nurse walked past and I called for help. She popped her head around the door and was very abrupt with me, and told me that I had a bell to ring. She walked off so I pressed the bell but no one came to my assistance for over 30 minutes. I felt I was left to my own devices and it got very lonely despite having visitors. There is no day room like there used to be on wards, and there was no television to watch. The food at the hospital was rubbish.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that there were some issues with the care you received - in particular the difference between bank staff and permanent staff, being left on your own, the lack of a day room, the lack of a television and the standard of the food.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Never a bad experience coming here

Outpatients
September 12, 2023
Solihull Hospital is a very good hospital. The facilities are clean and bright. The staff are nice. Appointments I attend here always go well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear that you've been so happy with your experiences - in particular the facilities and the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good but administrative errors occur

Outpatients
September 8, 2023
The hospital is bright and clean, and the staff are very kind and helpful. Administrative errors have occurred recently, when I attended for an appointment I was not booked in their system to attend and another appointment had to be made. This was most inconvenient and resulted in me losing more time at work.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are really sorry to hear that there was an error that led to an issue with your appointment we are pleased that you're happy with the hospital environment and the attitude of the staff you encountered.

If you would like to provide any more information or further feedback about your experience (in particular more detail about the administrative error) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Building works are making it difficult

Outpatients
September 8, 2023
I have had no problems with the quality of care and treatment. The only problem I have experienced is the ongoing building works which have made it harder to navigate my way around the hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are sorry to hear that you had had some issues getting around because of the building works we are pleased to hear that there were no issues with the care and treatment you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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