SHP - Grove Surgery

So inefficient.
You cannot get through. By 8.10 am they tell you all the appointments are taken.
So bad now at this surgery that I go to Monkspath surgery.
I had suffered an injury, so I awaited at the surgery for a bit. the Surgery received a cancellation, so they offered me the slot.
You never get to see or get to talk to a GP.

Very bad during covid.
Telephone appointments can miss some very serious illnesses.
Glad face to face appointments are now offered.

Generally improved service. I have had very good experiences with female GP's.
Male GP's need to improve their listening skills and bedside manner.
I would rather have the separate surgeries and not the amalgamation of SHP.

Trying to get an appointment at GP is not great.
Lines open at 8am with a queue of 10 people.
By the time I get through no appointments left, told to ring back tomorrow and same thing happens again.

It takes 2 hours to wait on the phone to speak with the doctor once you get through, then after, I have to call again for an appointment to see the doctor face to face after phone consultation. In addition, I have to wait another week before seeing the doctor.

I am not happy with traveling to different surgeries when my main surgery is a walking distance. It is sometimes very inconvenient for me and my family. I have had to cancel some appointment because I cannot get there.

Can't get through to the surgery. I am a vet, so I know I am not contacting the surgery unnecessarily.
The call cuts off when on hold with 50 in queue.
Tried to call for an appointment for son and couldn't get through so took advice from friend who was a doctor.

Now I never call GP. I have a cough myself, but I am not following it up.

Long wait to get through. Difficulty in getting appointed.
Failure to respond to complaint.
Reluctance to diagnose menopause.
Inaccurate patient records.

I have been diagnosed with prostate cancer and I am under observation. I am required to do blood test every 3 months. Pre- covid, I was getting my blood test done at the GP surgery, now they are asking me to go to the hospital to get my blood test done. It takes me 5 minutes to get to my GP and it will take me longer time to get there. The receptionists are not helpful, and they do not give any tangible reason for their decisions.

The service is very good, I have had no issues and I believe if the service users where more educated on how to be healthy, then there will not be any pressure on the services. The professionals are doing their best.

I gave the receptionist a list of medications from the doctor to send it to pharmacist. The receptionist made a lot of mistakes and wrote wrong medications for me to pay and collect from the pharmacy. When I got home and realized that there have been errors, I went back to the GP for clarification, and nothing has been done, I have not been able to get a refund for the wrong medicines for new ones. I had to pay again to get the right ones.