SHP - Grove Surgery

Very hard to get appointment, and you get through, there are no appointment left. Missing booking on patients access.

I made an appointment to see GP over the phone. I understood the appointment was on the same day as the phone call, but when I went to the surgery the appointment was for another day on the following week.

Waiting time can be a bit long, but the doctors, nurses and receptionist are always helpful and friendly.

Recently, the appointment has gone better. It used to be extremely difficult to get through on the phone. I have received call back for my enquiries and the response from the GP has improved.

I called my surgery after cutting my head and was given an appointment at a different surgery. My surgery is round the corner from me.

Trying to see a doctor face to face is impossible, its looks like they do not want to see their patients again. Phone consultation only especially if the issue doesn't sound serious to the receptionist.

Since the pandemic things have changed quit a lot. Receptionists are horrible to deal with, they do not care about anyone but their job position. I feel like they there just to be in employment. They need training on customer service.

I have been waiting for my prescription for weeks, whenever I call the receptionist tells me they will send it. I feel like they have a lot to do and because of the it has been lost somewhere. Also, blood test results are never communicated straight away, I have call and chase it up myself.

No wonder the Hospitals are at boiling point. Push dangerous opioid prescriptions at you without properly investigating the cause of the ailment because you are in 24/7 pain with no plan in place to investigate. Have to chase up ordered meds all the time. Get cut off at number 1 in the queue many times. Call handlers blunt and rude (although there is one lady who is super). Partner is definitely changing GPs when new forms are filled in.

Appointment easy to get as I go to the surgery. Not comfortable on the phone.
Appointments are offered within one day.
I was sent to Grove Road skin clinic by the surgery.
I am having Biopsy next week at the Solihull Hospital.

The GP was very nice, and I am very happy with how they are looking after me.