Northbrook Group Practice

Please bring back planned in advance non urgent appointments! I am sick of being in the 8.30 queue for ages to seen for a something that isn’t an emergency. I also object to having to tell a receptionist what is wrong with me. On the plus side when I do get to see a GP, they are excellent.

This service is fantastic when you can get in but it is hard to get appointments and there is a lack of continuity of care. The doctors themselves are great but I never get to see the same doctor. I have also had to wait for up to 6 weeks for a follow up appointment to discuss blood test results in the past. All of this makes me feel like just another number.

My feelings on this surgery are mixed. You have to phone or go online a 8:30am to get an appointment which is difficult with my schedule. When trying to get an appointment recently I went online and the system was not working so I called the surgery and all of the appointments were gone. The next day they called me through the call-back system and all of the appointments were gone for that day too. They did schedule me and appointment for Saturday afternoon though and the care was very good.

I am really struggling to get an appointment to receive results from recent hospital tests. I have made 32 phone calls to try and get an appointment. The system is very frustrating.

I am not happy with the surgery because it is so hard to get an appointment with a doctor.

Excellent and timely advice delivered in a professional and compassinate manner.

I have been to see the community midwife here once who provided me with some useful information.

Can never get an appointment, not inclusive for all. What a system getting everyone to phone at the same time? Not helpful/ rude.

I had need for medical advice and a prescription in the middle of the day having failed to purchase an over the counter medication. Reception took my details and emailed the duty doctor who called me 2 hours later.
I was able to book a same day follow up appt the following week. All staff very helpful.

Incompetent, disrespectful to patients and smirk and making sly remarks. This needs to stop! I requested a SAR over 6 weeks ago. Dr Thandi has maliciously and deliberately waited until the last minute to approve my request and I was given only 2 pages of irrelevant documents to support my case at a tribunal in a few weeks which the GP is fully aware of. He declined on the grounds of serious harm without any reason or explanation. I have read the ICO guidelines for SAR and it makes no sense to me that he would decline it, there is no possible way viewing my patient report would cause me any serious harm. This is ridiculous and I feel like it has been done on purpose. My last meeting with Dr Thandi he made odd remarks on my personal life and talked to me in a very canny manner which I found very rude and patronising. Shocking service all around and disrespect is equally as bad from Patricia at front desk who found it funny when I explained I need my full report otherwise it will seriously affect my circumstances.