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Reviews (15)

Care providing service

June 27, 2022
Been with surgery 43 years, the GP/Nurse are very supportive and helpful. Always there to advice
Not had any issue

Great response

June 26, 2022
Very good response when I found a lump on my breast seen straight away which was this year.

More Appointments

June 25, 2022
Cant get appointments especially physical face to face appointments.
Due to the long waiting queues which could take between 2-3 hours, I walk into the surgery when I need appointments which are most times taken due to people getting their before you and limited availability of the GP.
For pre prescription service they normally ask for 3 days notice but i always give them 4 because the medications are never ready when you go to collect them on the 3rd day instead they advise they are waiting to be signed. I have to wait until the prescriptions are signed for me to be able to collect my medications.
The service pre pandemic was great but since post pandemic the service has not been great.

Positive - I do get regular diabetic reviews and when i see them they also book me in for my feet.

Great service

June 24, 2022
I was able to book appointment to see the nurse for holiday vaccination
the staff was good and all the information relation to the vaccination was provided.
Experience was overall good and was able to get through quite quickly when trying to book.


June 24, 2022
the staff have been helpful with the service I have had. Although I prefer to see a regular doctor which is not always possible. Have to see different dr who have different qualifications.

Not great GP experience

June 24, 2022
I have contacted the GP on many occasions to arrange an appointment for a blood test which is required for my blood test which I have still not been able to get.
I am concerned as I have been experiencing fluttering and my chest has been feeling abnormal.
When I managed to speak to a staff I asked to see a GP only to be advised to contact NHS 111 advice line.

Appointment availability

June 24, 2022
Trying to get an appointment 1st thing in the morning is ok - on occassions have to hold

All the team are very friendly and efficient

October 24, 2021
I’ve been registered here for 20+ years. Although I use the online booking system/repeat prescription when I need to, I find that anytime I see/speak with reception, nurses, doctors, pharmacy staff etc I am always treated extremely well and the standard is really consistent year in year out. A great Dr’s surgery.
Ps.. not sure why survey asks about quality of food but gave 5 stars so not to affect my overall rating of Northbrook Surgery.

Good service

April 21, 2021
Large choice of doctors available. Always able to get an appointment. On the whole, good treatment options.

Reception needs training in customer service

April 21, 2021
Historically ridiculous wait times for appointments

Northbrook Group Practice



93 Northbrook Road
West Midlands
B90 3LX


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