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Reviews (38)

Makes you feel like just another number

June 25, 2024
This service is fantastic when you can get in but it is hard to get appointments and there is a lack of continuity of care. The doctors themselves are great but I never get to see the same doctor. I have also had to wait for up to 6 weeks for a follow up appointment to discuss blood test results in the past. All of this makes me feel like just another number.
Anonymous

Difficult to get appointments

June 24, 2024
My feelings on this surgery are mixed. You have to phone or go online a 8:30am to get an appointment which is difficult with my schedule. When trying to get an appointment recently I went online and the system was not working so I called the surgery and all of the appointments were gone. The next day they called me through the call-back system and all of the appointments were gone for that day too. They did schedule me and appointment for Saturday afternoon though and the care was very good.
Anonymous

Struggling to get an appointment for results

May 13, 2024
I am really struggling to get an appointment to receive results from recent hospital tests. I have made 32 phone calls to try and get an appointment. The system is very frustrating.
Anonymous

Its hard to get appointments

May 9, 2024
I am not happy with the surgery because it is so hard to get an appointment with a doctor.
Anonymous

Dr Thandi is an exceptional Doctor.

March 26, 2024
Excellent and timely advice delivered in a professional and compassinate manner.
Anonymous

Provided useful information by community midwife

February 20, 2024
I have been to see the community midwife here once who provided me with some useful information.
Anonymous

Cant even get an appointment. No help.

January 3, 2024
Can never get an appointment, not inclusive for all. What a system getting everyone to phone at the same time? Not helpful/ rude.
Anonymous

Excellent care

December 14, 2023
I had need for medical advice and a prescription in the middle of the day having failed to purchase an over the counter medication. Reception took my details and emailed the duty doctor who called me 2 hours later.
I was able to book a same day follow up appt the following week. All staff very helpful.
Anonymous

Incompetent. Patients are treated like dirt.

August 25, 2023
Incompetent, disrespectful to patients and smirk and making sly remarks. This needs to stop! I requested a SAR over 6 weeks ago. Dr Thandi has maliciously and deliberately waited until the last minute to approve my request and I was given only 2 pages of irrelevant documents to support my case at a tribunal in a few weeks which the GP is fully aware of. He declined on the grounds of serious harm without any reason or explanation. I have read the ICO guidelines for SAR and it makes no sense to me that he would decline it, there is no possible way viewing my patient report would cause me any serious harm. This is ridiculous and I feel like it has been done on purpose. My last meeting with Dr Thandi he made odd remarks on my personal life and talked to me in a very canny manner which I found very rude and patronising. Shocking service all around and disrespect is equally as bad from Patricia at front desk who found it funny when I explained I need my full report otherwise it will seriously affect my circumstances.
Anonymous

Nurses intercept messages to doctors.

August 21, 2023
My request for regular medication is not getting through to a doctor and a chemist nurse keeps sending review messages but won't book an appointment even though I pointed out their booking system is not successful. So this leaves you angry at the people who are supposed to be helping you. After several requests for a repeat prescription, a message of review is texted and the online blocked. Some one is playing God without thought of the impact this makes to the patient. I'm on holiday and about to run out of medication and now left to chase a supply whilst I should be enjoying a relaxing time away from this kind of unnecessary hassle and anger.
Anonymous

Northbrook Group Practice

Contact

01217465000

93 Northbrook Road
Solihull
West Midlands
B90 3LX

Location

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