Kingshurst Medical Practice

The doctor and nurse were welcoming and knowledgeable. I had a full assessment, diagnosis and treatment. They also organised a blood test. I received a speedy service and I'm grateful for this experience.

I can't get appointments, even using the app they are always fully booked. It's very rare I use them and I go elsewhere whenever possible.

It's difficult to get appointments but the doctors are alright. The nurses are really friendly too and always put you at ease.

I was seen by paramedics who sent a prescription to the doctors. They didn't pass that on to the pharmacy which delayed me getting the medication.

My experience of Kingshurst Medical Practice has been mixed. I sometimes find them good but at other times the service is not great. I have recently been diagnosed with type 2 diabetes and was informed by the surgery that my blood tests had shown be as being pre-diabetic for the past two years. No one had told me which I find very disappointing because I could have made changes to my lifestyle to prevent the diagnosis. The diabetes nurse has been helpful and has referred me to a dietician at Heartlands Hospital.

It's hard to get appointments here and I'm regularly left on hold for ages just to be told there are no appointments left. The Dr IQ app that they use has also stopped working which means I have to go in to sort my prescriptions out. When I can get seen and everything is working though everything is good.

The doctors and nurses here came to help me when I had a fall at home.

I visit every 12 months for diabetes check ups with the nurse and the care provided is always good.

I have used their call back service to get appointments twice and have managed to see a doctor the same day both times. It would be good if you could also use the NHS app to book appointments.

I managed to get an appointment but afterwards there was no follow up care which would have been good.