GPS Healthcare - Knowle

I have had my operation done and i have regular visit

My health is great, I take care of myself and the doctor has given me a good checkup.

Can not get through to speak with the doctor. When I do, am giving phone consultation and not seen the doctor. I end up going to A&E and they found out that I had infection in my chest. The GP could have detected it if they had seen me face to face.

Contacting the GP surgery now is very difficult, I can not see the doctor and the phone lines are always busy.

They don't answer the phone. If you get a telephone appointment and they can't deal with ir on the phone they make you phone an ambulance.
I need to see a doc but I know it can't be dealt with on a call but I have to wait a month for a call tben another month to see them if I'm lucky.
I was promised counselling a 16 months ago for anxiety and depression, never had it and when I told them they said thats tbe way it goes. SoI have been abandoned.

On the 2 occasions I have telephoned - the first time I waited 1 hr 20 mins, the second time 25 mins. When visiting for blood tests, it was well organised.

Always polite and helpful reception staff. Doctors have always called when they said and booked me hospital appointments throughout the pandemic if needed.