Balsall Common Medical Centre

I have been with this centre for over 30 years, everyone there is doing fantastic work. Even during the pandemic, they were helpful.

I wasn’t happy with my doctors as I hadn’t been able to get in for an appointment in ages, until this week for the first time I got to see them face to face.

Seen many different doctors at the surgery most unwilling to send for referrals. Long dragged out appointments over many months. Many of the GP are unaware of any new research. Even the recommendation for long term covid appears to have missed this surgery. Very disappointing and doctors are very dismissive. Lack of care or follow ups. Over and under prescriptions.

These days it easy to get appointment irrespective to last few months.

The receptionist asked me to take paracetamol for a persistent headache.

People are directed to Balsall Common health center which is impossible to access unless you drive, have family or use taxis because bus service is near to non existent. The buses come at certain times and dates.
General impression is that you are not able to get appointments.

For residents like me accessing Meriden surgery was more accessible however the surgery now refers us to Balsall Common practice. There is no Bus to Balsall Common Surgery, a taxi costs £21 each way which is not affordable for someone who is on pension and with long term conditions like heart conditions and arthritis.

It is always hard to get an appointment with the Dr's when you call them. When you do get to see the Dr's they are generally good

All the professionals and practitioners at the Balsall Common Practice are helpful and responsive. Telephone consultations are effective and are followed by and face to face consultation if required. The Covid 19 vaccination programme was excellent.

Telephone appointments are being offered - but no exact appointment times are given only an approx time. I don’t understand why when seeing patients in person an appointment time could be given, but this isn’t possible with a phone appointment. My nurse appointment was for between 10 and 11 am and I wasn’t called until after 4pm. It’s very inconvenient for people working. I complained and did not get a satisfactory response. The nurse or doctor never seems to have medical notes to hand and gave inaccurate advice about access to physio services,