Balsall Common Medical Centre

It is always hard to get an appointment with the Dr's when you call them. When you do get to see the Dr's they are generally good

All the professionals and practitioners at the Balsall Common Practice are helpful and responsive. Telephone consultations are effective and are followed by and face to face consultation if required. The Covid 19 vaccination programme was excellent.

Telephone appointments are being offered - but no exact appointment times are given only an approx time. I don’t understand why when seeing patients in person an appointment time could be given, but this isn’t possible with a phone appointment. My nurse appointment was for between 10 and 11 am and I wasn’t called until after 4pm. It’s very inconvenient for people working. I complained and did not get a satisfactory response. The nurse or doctor never seems to have medical notes to hand and gave inaccurate advice about access to physio services,

Good service by phone mostly

Lack of face to face contact even lack of bedside manner.

The Dr refused to see him. Spoke on the phone he suffered for months with pain and swelling and deafness. He was told to pay privately for an ear exam and treatment to remove earwax.
He was then refered back to the Dr because he needed antibiotics for his ear infection. The other Dr he spoke to was less than happy that the colleague in question was refusing to see patients that obviously needed to be seen face to face

I have had numerous medical problems in past year and have been referred to specialists when required and received excellent attention, especially from Dr Edwards. He has looked info up on line and sent it to me, adjusted medication to correct health issues and phoned me to maintain updates on my condition. Reception staff are always helpful and I have usually obtained a phone appointment for same day. A face to face appointment was also arranged when needed. We are very fortunate to have this health centre in our village.

Had Astra. Ist one awful side effects, 2nd no problems at all. Staff all fab btw

Dealt with very quickly and easily no problems at all

I had to actually see a doctor the other. It was very well organised. I felt very and comfortable. Can’t fault Balsall common surgery. Excellent