Balsall Common Medical Centre

I have no problems with this surgery. My daughter gets me appointments when I need one and the doctors here are very good.

It can be hard to get through on the phone and you can spend a long time waiting listening to the same music on hold.

I visited this practice once a week for dressing changes. The receptionists were very helpful.

During a home visit the doctor spoke down to me throughout. It has been hard to get an appointment, my wife has tried to phone them multiple times and has had no luck. I have lost a lot of weight due to persistent issues with my throat and was referred to a dietician in January but haven't heard anything and it's only getting worse.

I have known my doctor for many years and have a lovely relationship with him. I am now on 6 monthly prescriptions so don't go too often and sometimes see another doctor if he is not available. My daughter knows the surgery well so sorts out all of my appointments for me.

I have not found the surgery helpful at all. They just want to dish out medication for depression and anxiety rather than actually help you. Medication is not always the answer. I have been to them about pain in joints and was just told that I needed physiotherapy without any tests being carried out. They did not help me at all. I have lost faith in GP services and the NHS completely.

I phoned the Meriden branch today due to flare up of my asthma. The person answering the phone was very polite, helpful and got me a prompt appointment. When I arrived at the surgery, the receptionist checked I was okay, offered a glass of water and to sit in a separate room. All areas of the surgery were clean. The professional I saw took his time, was very calm, thorough and professional. I really don’t think I could have received better service and feel comforted that if I have any problems in the future, I will be in excellent hands.

I am very pleased with the care provided by one particular GP. I always request and wait for appointments with them. The doctor is very thorough, they take the time to listen to you when necessary, and they are very understanding. They recently made an urgent referral to the skin clinic and their swift action led to early diagnosis and cancer treatment.

The the service is no where near as good as it used to be. There are now a lot of trainees. They are not as good and they do not know your background. The owners of the surgery are always in the background and unavailable to see you. The service provided by one doctor is good but sadly she is leaving soon. I am not looking forward to her leaving. and having to see another doctor who does not know me.

I can usually get an appointment when I need one. The doctors were excellent when my late husband was alive. They would do routine home visits without even being asked. They were wonderful.