Arran Medical Centre

I have not been able to see the same midwife at each appointment as she's been off ill. I have seen 3 different midwives who have not answered my calls and I've been given multiple different contact numbers for each one. There are clearly some communication problems between the staff. There was one occasion where I had concerns and couldn't get through to anyone to talk about them. Luckily they were very thorough at my next face to face appointment and I finally felt listened to.

It can be very difficult to get an appointment. A recent appointment was wasted because I was booked in with the wrong doctor and the doctor was unable to do my cortisone injection. Some doctors just do not seem to listen to my concerns and requests. The reception staff are very good and try their best to help.

The appointment system here is okay. I am able to ring up, go online or walk in to sort out my medication though I have to rely on friends and family to help with online services. My main concern is that I see a different doctor every time and sometimes they don't seem to understand what I'm saying.

This surgery provides a good standard of care.

Everything seems to have a massive delay. It takes hours to get an appointment, getting prescription is never easy, and the wait to see doctors for your appointments too. The doctors are generally quite good when you do get to see them.

It is such a struggle to get an appointment here which has led to me having to take my son to Solihull Hospital instead. When I have been able to get an appointment it has not been a good experience.

I have have never had any problems with Arran Medical Centre. They offer telephone consultations and face to face appointments. I have always had a very satisfactory experience. When I have needed to be referred they have done it. The doctors are friendly and helpful and treat the medical problem well. The reception staff are also very good.

It is hard to get an appointment at Arran Medical Centre, meaning that it has been hard to get a GP referral to other services, limiting access to secondary services.

The surgery is good, I have had no problems with them. The reception staff are very polite. I don't have any problems getting an appointment, and I call them without any problems. It's a very good surgery.

Very good care from the midwife here and I appreciate that I see the same one for every visit.