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Reviews (34)

A good service that\'s easy to access

March 6, 2024
The surgery is good, I have had no problems with them. The reception staff are very polite. I don't have any problems getting an appointment, and I call them without any problems. It's a very good surgery.

Very good midwife care

February 26, 2024
Very good care from the midwife here and I appreciate that I see the same one for every visit.

Excellent care and easy to get appointments

February 5, 2024
My experience as a new patient with ongoing complex medical conditions has been excellent. The doctors are excellent and the staff are nice. I have found it easy to get appointments and when recently unwell I was quickly referred to the Hospital.

Nurse was excellent and all went well

February 5, 2024
I visited arran way for a new patient check and routine blood test. The care provided by the nurse was excellent and all of the tests went well.

Nurse was excellent

February 5, 2024
I visited Arran Medical Centre for a smear test. The care provided by the nurse was excellent.

Excellent service and easy to set up appointments

February 5, 2024
My experience with Arran Medical Centre has been excellent. I have found it easy to set up appointments and despite not been with them long I have been seen more often than in ten years with my old GP.

A good service with thorough care

January 9, 2024
They have been our family doctors for years. They are good, and the doctors are very thorough. I have never encountered any problems.

Poor care and rude staff

August 3, 2023
My experience has been awful at this surgery. I have not been seen face to face since before covid. I have mental health conditions, diabetes and asthma, I had no medication reviews, no diabetes check ups and my asthma review was done over the telephone. I asked for help with weight management and I was told there was nothing they could do to help me. I do not feel like the doctors listened to me or cared. The reception staff were rude and unhelpful. I was made to feel like a burden for asking for an appointment, and on many occasions was told that it was my own fault for not calling earlier. Calling when the phone lines opened did not help, as you still could not get through. I felt belittled by the attitude of the staff. Overall my experience has been absolutely awful here and I made the decision to change GPs. I would not recommend this surgery.

Impossible to get an appointment with a GP

July 5, 2023
It is impossible to get an appointment with a doctor. Sometimes you are told that someone will call you back but you can be waiting over a week for a call back. I recently had an issue with my ear and they would not see me and also a chest infection, and again they would not see me. Quite often they do not even answer the phone when you call the surgery.

I can never get an appointment

May 22, 2023
Awful surgery I can never get an appointment they are absolutely rubbish.

Arran Medical Centre



Mull Croft
Smiths Wood
West Midlands
B36 0PU


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