UHB - Heartlands

I gave birth here and suffered a severe hemorrhage. I was treated incredibly well by the delivery team..especially Ruth and a student midwife. The doctor 'Buzz' saved my life and explained everything so well to us. The only downside was when I went up to the ward. Not their fault, but they were so busy that the care for patients wasn't so great.

After vomiting and terrible pains in my stomach for 2 weeks I was sent to Heartlands to investigate what was going on. The staff treated me with the upmost of respect. Had X-ray and ct scan and it was found I had a blockage in my bowel that needed removing urgently. Was operated on the following day The nurses and Doctors were absolutely wonderful despite the circumstances of the Pandemic. I felt well cared for in a very scary time of my life,

I didn't want to attend hospital at all but having consulted 111 as to whether it was safe to ignore a minor issue I was told to go to A&E. During the 5 hours I was there, mainly in the waiting room, I engaged with 5 members of staff (3 nurses, radiographer, doctor). It was clean, quiet, well-spaced out and felt safe throughout. I was checked by one pleasant nurse and sent to be X-rayed then eventually after about 3 hours seen by another nurse who didn't realise I'd been X-rayed. (I could tell her, but how would someone who couldn't speak cope?) She sent for a "neck doctor" saying "she" would come and see me. She didn't ask how long the doctor would be and when I asked said only "it shouldn't be 2 hours". I waited another 2 hours but no doctor appeared and the nurse had vanished. I had care responsibilities and had to leave so apologised to a 3rd nurse who was gatekeeping and left. This last nurse rang me while I was still in the car park and said the doctor had just turned up! - so I ran back and was seen by the nicest doctor, a young Asian male doctor whose name I didn't get - he was friendly and professional, didn't talk down to me, apologised for being late (female doctor had handed over to him, clearly didn't think to notify the nurses), had a look, explained the position and the options and finally answered the question that had sent me there in the first place. This doctor and the nurse who rang me after I'd left delivered above and beyond my expectations, I left happy and am grateful for the quality of care and their caring attitude.

Took my SEND child, no understanding of his needs. Barely any communication. No interest in finding out what was wrong with him. Utterly awful.

I had an appointment at start of September and it was cancelled an hour before with no explanation despite the appointment supposed to of been in March originally and me still suffering dizzy episodes due to a perforated ear drum.