UHB - Heartlands

NHS does not work. The healthcare are wanting to make healthcare private
Service was good when we had the A&E and walk-in clinics
If we live in Solihull then we should get the service in Solihull. Last week I had to go Heartlands which is difficult to get to. The service and level of care is not great.

Need a urgent appountment to see a cerebral palsy consultant but have to wait till next year. Son could be housebound by them or further damage to spine

After going to a+e twice in a matter of days and waiting over 7 hours both times, even though the second time there was hardly anyone in the waiting area and I couldn't bresth I still had to wait a long time. I couldn't fault the staff once I was seen and was admitted noth times fairly quickly

Staff in haematology and oncology are excellent. They regularly review my elderly mother and treat her as an individual and are very knowledgeable about her condition and treatment. Very caring staff from reception, nurses, blood nurses, consultants.

Experience of care received in ICU was excellent

The staff in the pharmacy were very helpful

I was here for 9 days for pain management of my brain tumour. I was threatened by a cleaner I was starving because the food here is so terribly bad. I lost weight whilst there. 9 out of the 10 staff are just horrible literally just there for a wage! Felt no real care here whatsoever it’s disgusting, when I got my bed there where still someone’s dirty old knickers in the cupboard by the bed. Next time I went to hospital I drove over an hour to get to the QE!

I went to A&E on Monday at 1.30pm with chest pains + it took 3 hours to see triage nurse, eventually left at 2.30am Tuesday, with no food or drink all the time I was there and no satisfactory outcome or explanation for my symptoms after my heart was tested and was ok. All this time sat on hard metal chair!

Fella had money taken while in comatosed state and because reported it 2 days leater apaz got a letter statin he was aggresive ect its all lies n police involved

I was 70 at the time, was taken to Heartlands by ambulance after a fall was kept in A&E for several hours crying in pain, 2 nurses tried lifting me onto a bed and I was crying, caught them both smirking.
Taken to a ward. For 5days I was being told I would have an xray but didn't, saw no doctor, no one came to diagnose me, in the end I called out to a doctor to ask if I had slipped through the net, he came back and told me a doctor would come and see me. Think it was either day 5/6 taken for xray. Broke my recently fitted hip replacement and also my femar. Whilst waiting to be operated on 2 physio's asked me to get up. I asked why they said to get you walking, sorted that out, they went to the nursing station came back and said there had been a mix up. Friends came to see me on a hot sunny day, I asked them to get me blankets as I was so cold started shaking, they went to the nurses station, a male nurse came looked at notes and said ' you should have had a transfusion ' I was then given 2 packs of blood. Blooded dressings were left on my bedside locker which was taken off the patient in the bed next to me brought in over night, a visitor of mine put gloves on took it to the nurses station and asked where she should put it and they told her where. Took me a long time to recover and an experience I won't forget.