The Friendly Inn

I am very happy with the care they provide. My mum is well looked after, and it is a great comfort knowing that she is well cared for and safe.

The treatment and care of my mother was awful. Despite our family raising concerns they never did anything to improve things.

This home is a disgrace. My parent was just left in bed to waste away. They never got them out of bed. They were left soaking wet in the bed for hours and hours. When I tried to raise my concerns they were defensive and argumentative. The place is not fit for purpose.

My relative is very happy here,, and that makes us happy. They give the care that we just could not manage ourselves.

The staff really are wonderful and take excellent care of my mum. They encourage her to get involved and put on lots of different activities to keep her engaged.

I experienced a number of concerns with the service and care provided at this care home, so many that my elderly relative was moved from this home. The staff never answered the telephone or the buzzer when my family or I were trying to make contact either by the telephone or in person. Good levels of personal hygiene were not maintained, my relative was not showered regularly. They failed to offer support to my relative with feeding when they did not have the use of their hands and arms. When my family complained the staff were very defensive and argued with us in the setting with residents in the vicinity, which was very unprofessional.

I am happy and well cared for here. The staff are really lovely. They help me pick out my clothes because I like to look nice. I have my nails painted and I like having my hair done too.

I am very happy with the care and support I receive. I am a wheelchair user and the staff are wonderful. In our rooms I have use of a bell to call for help when I need it. They really are fantastic and make sure we are well cared for and happy. I have great friends in here and we all enjoy socialising together and taking part in the activities put on for us.

I am really happy here, we are a community that feels like family. The staff can't do enough for us. I like having my hair and nails done regularly, which is never too much trouble. There's always a happy environment and we have lots of activities to keep us busy. We all love listening to music and having a good old sing song.

I am really happy here, we have lots of fun and lots of laughs. We have parties and sing songs. On our birthday's we get made a fuss of and have birthday cakes and a party. Our families can come along too. The staff are lovely, you only have to press the bell in your room and they come to see you. I like to stay mobile though and don't have to rely on the bell.