UHB Solihull Hospital

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Reviews (974)

Can no longer attend for blood tests

Outpatients
August 9, 2023
It is proving quite difficult to get blood tests now that they have stopped the service at the hospital. I have been told that you need an appointment and I have been told that I cannot get them done their anymore. It was always a good service so it is very frustrating that this has service has ended.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that a change in arrangements has led to some difficulties getting blood tests.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Quick blood test

August 3, 2023
I attended the hospital for a blood test. The queue was quite long but went down very quickly. Would have been easier to have them done at the doctors but appointment was fine.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are pleased to hear that you had your blood test relatively quickly when you attended.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff are great but waiting lists are awful

Outpatients
August 2, 2023
The hospital itself is great, clean and bright and the staff are lovely and helpful. I have attended numerous appointments about an ongoing knee complaint but I am just told that I need to wait for an operation date and that I could be waiting for a very long time.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that although you're happy with the hospital itself there has been such a long wait for an operation date.

If you think it’s appropriate and you are still waiting please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Follow up appointments after operation

Outpatients
August 2, 2023
I recently had a knee replacement at Good Hope hospital and I requested that my follow up appointments be carried out at Solihull, which is closer to home. My request was accommodated, and I have already attended one and I have already attended my first follow up appointment. I am now waiting to hear about my next appointment. The service was great and I will be more than happy to attend there again.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are pleased to hear that your request to have your follow-up appointments following your knee replacement at Good Hope moved closer to home was accommodated and that the service has been good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent service seen very quickly

Outpatients
August 1, 2023
I was referred urgently to the breast clinic. I was seen within 2 weeks, and had a mammogram. The staff were all wonderful and I was given the all clear on the same day.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your mammogram went so well and you were seen so promptly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent Ophthalmology Department

Ophthalmology
July 27, 2023
I have to attend on a regular basis for treatment for macular degeneration. I have been using the services here for 6 years and have had no problems at all during that time. The staff are great and I am very happy with the excellent care I have received over the years.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the care provided to you by the ophthalmology department over the number of years you have been using the service.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good experience in urology department

Outpatients
July 26, 2023
My experience has been very good. I have attended a number of appointments as part of my catheter care plan. Staff are great and have been very helpful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received at your urology appointments and that staff have been so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Told I would have to live with the symptoms

Outpatients
July 25, 2023
I have been seen a number of times in recent years by the urology department. I was told that I just had to live with the problems. This was affecting my life and I was experiencing re-occurring infections that were badly affecting my daily live. I recently went private for an operation that the hospital would not perform. I feel like I have a new lease of life I am just extremely disappointed that the NHS would not help me despite paying into the system my whole life.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you aren't happy with the care you received from the urology department.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Pacemaker check up went very well

Outpatients
July 24, 2023
My experience of the cardiology department has been very good. I phoned the department on Friday 7th July 2023 and they booked me an appointment for today (Tuesday 11th July 2023). The appointment went well and I feel very reassured. They have booked me in for a further check up in 4 months time.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are pleased to hear that your pacemaker check-up appointment went well and that it left you feeling reassured.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good cardiology department

Outpatients
July 24, 2023
The cardiology outpatients department offers a brilliant service. The waiting times are very good. I have been kept well informed by the doctors and nurses who have been wonderful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about how pleased you are with your cardiology outpatient appointments - in particular the waiting times and how well informed you are kept by the doctors and nurses.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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