UHB Solihull Hospital

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Reviews (818)

Very good staff who are helpful too

Outpatients
December 18, 2023
My experience of the hospital is very good. The staff are very helpful, and the facilities are very clean. The doctors and nurses are very good, I had recent appointment with a doctor, during my appointment he brought in a specialist nurse. They had lovely manner and we had a good laugh during the appointment which makes appointments so much better for me.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your experience of outpatients has been so positive - in particularly the cleanliness of the facilities and the interactions you've had with our doctors and specialist nurses.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good dermatology department

Dermatology
December 18, 2023
I have been very happy with the care I have received at the dermatology department. The staff are lovely.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received from the dermatology department and how lovely the staff have been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They saved my husband's life!

Dermatology
December 18, 2023
The dermatology department are excellent. They saved my husband's life. Care and treatment were excellent.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the impact the dermatology department have had and the difference they've made to your husband.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent parking for disabled patients

Outpatients
December 18, 2023
They have a great parking scheme for people who are disabled and have a blue badge. There is ample parking and it is free if you show the parking attendants your blue badge.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with car parking arrangements for patients and relatives with blue badges.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Appointment for X-ray ran smoothly

X-ray
December 14, 2023
Attended for an X-ray, was seen very quickly and experience was good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your x-ray appointment ran smoothly and the experience was a good one.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Physiotherapists were not encouraging

Physiotherapy
December 14, 2023
The physiotherapists were not very engaging and did not support or encourage me. I felt like they just told me that I was not going to improve any more and that was that. I was disappointed with the service.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you felt your physiotherapists weren't very engaging and supportive.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent cancer services

Cancer services
December 14, 2023
I have been treated for colon cancer here, and have had two operations. Both were day surgeries, and went very well. The staff were absolutely brilliant. I am now waiting for my last operation and if this one is successful I will hopefully get the all clear.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that both of your colon cancer surgeries went so well and that the staff looking after you were so brilliant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Wonderful oncology team

Cancer services
December 14, 2023
I have been living with prostate cancer for a number of years. The oncology department at Solihull hospital have been wonderful. I cannot fault them at all.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the oncology department over many years.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waited 4 weeks for urgent CT Scan

Imaging
December 14, 2023
I was referred for an urgent CT scan but waited 4 weeks for the appointment. Staff were great and my experience was good but the wait for the appointment made is a poor experience overall.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. Whilst we are pleased to hear that your actual CT appointment experience was a positive one we are obviously sorry to hear that the wait for the appointment was such a long one.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Repeat tests, no record of previous care

Cancer services
December 14, 2023
I recently underwent a number of tests for cancer. When I attended Solihull hospital I was unsure exactly what the appointment was for, as I had had all tests done at a primary care unit. The staff were very nice and most helpful, but they informed me that there was no information on my medical records related to the testing that had been done. The appointment went ahead and they had to repeat tests, which included another biopsy. I do not blame the hospital directly but it is very unfortunate and a complete waste of NHS money that I had the same procedures and tests carried out twice.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are sorry to hear that there was so much confusion regarding what tests you had previously undertaken and that you had to repeat them - including the biopsy.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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