Richmond Medical Centre

My GP surgery contact with the surgery has always been good.

Mentioned menopause to GP whilst at an appointment for something else.
Mentioned hot at night/sweating. I was told not ready to start any treatment but to get bamboo sheets for bed.

Had my second ever anxiety attack, understood I needed medication to reduce anxiety unfortunately the surgery refused to provide an emergency appointment to prescribe anything therefore my attack lasted 16hrs until I was exhausted.

Ring at the opening time, four days no connection, 5th day I am 9th in que. Receptionist asked what I require? Need prescription review as I can no longer request antidepressants, no appointments left today, call again tomorrow.
On the 3rd time I spoke to a receptionist, I received a call from a ‘community pharmacist’ who approved the renewed prescription. I have now been without any medication for 17 days due to this red tape.

booked appointment to see a doctor as i was experiencing night sweat and chest pain. booked an appointment with the GP who was a locum doctor. They failed to assess correctly and did not carry out her job correctly. Was advised I had indigestion and prescribed medication for this. It turned our I had a heart problem which the doctor failed to address and pickup.

I struggle to get appointments. you are waiting 2 weeks for an appointment when you do manage to speak to a staff for an appointment dependent on your conditions.
The waiting time on the phone is too long and there is no call back feature
The communication is not good and they do not keep patients informed. the receptionist can be abrupt. The GP are ok.

Positive - they do take children seriously and will see them face to face. They will offer appointments for children straight away. The service has started to get better slowly.

Midwifery and nurses are always pleasent. Explain things well and never keep you waiting. Doctor offered sufficient advice over the phone.

Reception ladies were lovely, helpful and polite, Doctor was very clear in what she said to me I understood everything she told me

Never had a bad experience at this surgery and always able to get an appointment for myself and daughter when needed. I’ve had to go in to the surgery a few times throughout the pandemic for my baby daughter’s immunisations and it has been very well organised and extremely clean.

Quick, painless and just very organised