SHP - Monkspath Surgery

After 20 minutes I spoke to a call handler who put me back into a call list for another 50 minutes. I had a total lack of knowledge about the combining of all these surgeries and how they would work.

Impossible to get through on the phone lines. Despite promises that messages via the webpage will be responded to - they aren’t and if you’re lucky enough to get a GP appointment the GP’s don’t follow upon their actions/promises meaning the whole process starts again.

Used to be excellent but since joining Solihull Health Partnership just trying to get in touch can take over an hour.
Please go independent again

Contacting has gone downhill dramatically since the SHP was created.
minimum of 45 mins to get through but has taken over an hour.
Phone appointments don't work for many conditions
Please get back to individual Surgery ASAP

Couldn’t get through on the phone to even try to make appointment, service was full, and cut me off. Everyone I’ve spoken to asks what has happened to our surgery...

Have tried for two days to get through via phone, couldn’t even wait as the system was ‘full’. I am so upset at the response of doctors at Monkspath surgery, why are you putting so many barriers in place to stop seeing your patients? This new system is a disaster, but a bigger disaster is the number of people with serious illness who will give up trying to access healthcare, you should be ashamed

Have tried for two days to get through via phone, couldn’t even wait as the system was ‘full’. I am so upset at the response of doctors at Monkspath surgery, why are you putting so many barriers in place to stop seeing your patients? This new system is a disaster, but a bigger disaster is the number of people with serious illness who will give up trying to access healthcare, you should be ashamed

Very long waits to get through on telephone, their solution is to limit number of people waiting so now you can't get through at all! Need more people and more lines, since merger things have got much worse.

Waiting times on the phone are usually in excess of 1hr with around 40 people in the queue every time I’ve tried calling. If you then try to navigate their website to submit things online (and I’m tech savvy) it’s a minefield and there’s only a prescribed list of ailments you can register against to try and get an appointment. They’ve made it as hard as possible to use so you’ll end up giving up! The practice seems to be actively avoiding any face to face contact which, to a degree is understandable, but is only going to inhibit people going to their doctors with genuine problems and they’ll end up using the services of A&E or a hospital when that could have been prevented. Truly awful!

Telephony unable to cope with demand
Website/app not constructive in communication outcomes.
I seriously think people will be suffering with non covid conditions from which they will not be diagnosed in time to be saved in the long run