Lyndon Resource Centre

Some staff seem unprofessional. 48 hours reply time for duty is woeful!

I have been a patient at Lyndon Clinic for many, many years. Over these years I have been given a wrong diagnosis, then changed Psychiatrist to be given a totally different diagnosis. I was never told when my Psychiatrist was leaving, this has happened to me 4 times so far and I am now waiting to be given an appointment to see another Psychiatrist.

I was given injection but it did not work for me and they never tried to take a different approach. I was left alone.

After being completely let down by my GP surgery the services provided here have been excellent and I now have a really good CPN.

After being disappointed with my GP practice, support here has been really good. My CPN is great.

Current patient, Certified outreach team came and saw me once per week. All is ok when you are ok. They don't provide any help at all apart from the weekly visit, so I come to Solihull Mind which I have been using since 2016.
If Solihull Mind wasn't here, I wouldn't know what to do. I have depersonalisation anxiety.

During Covid it took month and months before they got in touch with me during crisis time.
At the time my son was in hospital and I had a lot going on which impacted my mental health.
I had received no calls to check on my welfare.
Only when the situation got bad, I started getting phone calls eventually, every 4 months.
I am due to go back to Lyndon clinic. I should have had an appointments approx March 22 and thereafter but they were cancelled. My appointments were cancelled on 3 occasions. They are always rescheduling all the time.

I did see a nurse who I was supposed to be under however she is also leaving and not due to meet new nurse until Aug.

They keep moving everyone to Maple leaf which has no accessible transport or link near to it.
They have moved a lot of services and some services and groups have been closed.
Going to Maple leave is not accessible for me especially with mobility issues. They need to take mobility and accessibility issues into consideration.
The service has really changed especially the staff.
Last time I went receptionist staff was very rude ,cold and did not want to acknowledge what I was saying.

The experience has been alright.
The treatment has helped but not a great deal.
I was under the care team for a while before being discharged.
The staff has said to me if their are any problems then to come back.

When I was discharged from the service, I did not get signposted to any other orgnisations who could help me.
The staff just said at the time "we have urgent cases to see".

When I was under their care, the staff were polite and helpful.

Very nice and friendly staff. I was referred to this place by my GP and I'm happy with the support.

Issues with the doctor. Phone last week and trying to get on medication. Husband was in the car when i received the call from nurse to see how i was. My husband mentioned to the doctor he thinks i should be put back on medication so i told him to shut up. The doctor said don't talk to your husband so i disconnected the phone as i was not happy with the way the doctor spoke with me.
When it was day center it was good. was suppose to get discharged when i have been at the clinic but never was.