Lyndon Resource Centre

Lyndon has failed myself and my mum. I accompanied her to her appointment to stress how concerned we were for her safety, and fears that she may hurt herself. They offered her a review in 2 months instead of 3. That was their entire support. Within 2 days I had to take her to A&E who found her a place at a Birmingham crisis house. This service is not fit for purpose, they only offer 3-monthly check ups, no ongoing support at all. Please fix this service as so many people need it. Myself and my mother included.

I have always found them very helpful.

The psychiatrists are not consistent, they all ask exactly the same questions. The questions are irrelevant. They should give long standing patients consistent care.

Due to the lack of communication at Lyndon Clinic, I self-referred for a MIND therapist who has been brilliant. The last time I saw someone at Lyndon Clinic was 2 years ago and the consultation lasted less than 10 minutes. MIND have been excellent and recommended a service called Cascade. Cascade needed a recommendation from Lyndon Clinic so MIND got in touch with them to ask for the referral form. They did not reply. I have phoned Lyndon Clinic about this issue. They have promised a call back 5 times but still no phone call. I'm not sure if this is the therapist's fault or the receptionist's, all I know is that it is a disgusting way for a practice to act.

It's almost 10 months since I last had an appointment. Last time I was seen by a nurse that got my name wrong while talking to me. This service used to be OK, what on earth has happened?

A complete waste of time for unwell people seeking genuine help. Many if not all of the staff I’ve interacted with over the last 2 years are unable to provide a decent service.

The mental health care at this clinic is currently atrocious. My 3 monthly appointments have been changed to every 6 months without any consultation. When you phone the main number they either don't answer or if they do they cannot communicate effectively and can't understand you. If you make a complaint about the service it can be used against you. I believe that it's too late to offer help at the point of crisis when support should be given to prevent a crisis.

I feel I have been treated as a name, not a human and kept in the dark over treatment, consultations and the future. I can't usually get through on phone and when I do I am treated poorly by the ill mannered staff. I also regularly have trouble understanding the receptionist.

The drugs play havoc with your memory, so you kind of forget your problems and/or forget how to express them (is that a cure?). During a crisis, knowing what the drugs do, they patronise you as you reach out. If you fail to respond to their 'every trick in the book technique', they falsify your medical reviews/records. They may also look for ways to refer you back to your doctor (maybe that is good care/treatment). Needing help with a benefit claim, I noticed that my review letters were useless, I asked for a support letter (I was supposed to be ill), the support letter gave me nothing but a glowing report into how well I was doing. I believe that Lyndon Clinic is more obsessed with targets than care...

I am very happy with the services provided. They saved my life.