GPS Healthcare - Tanworth Lane
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Based on 98 reviews
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Reviews (98)
Have to rely on my daughter for appointments
June 26, 2025
I am very concerned about digital access through their new online system and how older people in the community navigate it. I find it very hard to access appointments and have to rely on my daughter to book appointments for me and my husband.
Impossible to get appointments
June 25, 2025
It is impossible to get appointments here so I avoid even trying now.
Can\'t access online booking
June 25, 2025
They have recently made changes to the online booking system and now I can't use it. I can't go to the training sessions for it either as I am a carer. I called the surgery and explained this but nobody called me back so I went in. This issue has really caused me to struggle getting appointments when needed.
Good management of thyroid
June 11, 2025
They do a good job managing my thyroid issues.
Not particularly helpful
June 11, 2025
They were not particularly helpful when I visited recently. I really had to push for a blood test. I find it hard to get appointments in general too but patches tends to work well.
Follow up after test
June 7, 2025
My consultant sent letter to my GP with details of my recent test and requested a FIT test be arranged and results sent back. I had to call the surgery to request FIT test and call again for results despite the test saying GP would contact me. There have been no appointments to discuss just told that they were negative results by receptionist. I had to call back again to check they had notified my hospital consultant. Wasted my time contacting surgery. They also wasted the receptionist’s time because the consultant’s letter had not been read! I could see the test result on the NHS app so why the simple task of forwarding the test result directly to the hospital consultant or me sending it could not be done is so inefficient. They are wasting the doctor's time too.
Generally good but reluctant to prescribe ant
June 2, 2025
I can get appointments okay and they're good in general but they've been unwilling to give me antibiotics when others seem to be much more willing.
Online booking system is a real hassle!
April 30, 2025
Having to book appointments online using the online system is a real hassle. You have to go on line early in the morning which can be difficult if you are at work or if it is urgent and you are really not feeling well. You can get a call back from the surgery but if you miss the call you cannot call them back. If they offer you an appointment and its not convenient it is very difficult to get an alternative.
Non existent
April 14, 2025
I have been trying to get an appointment through Patches but it is constantly closed so advises you to contact Tanworth lane directly. I am then forced to wait in a queue over 30 to be told they can’t help as I’m required to complete the Patches form. It’s like groundhog day!
Promptly referred based on results
March 13, 2025
I requested a blood test following prostate concerns. Based on the results they promptly referred for further tests.