GPS Healthcare - Park Surgery

Overall the service is good but the receptionist are not friendly. They are always busy with their own business and never answer the phone.

My 93 year old Mother who suffered with Non Hodgkins Lymphoma was not well (she was not ill enough to call 999). I called Park Surgery to ask for a Doctor or a District Nurse to come and assess her. Having spoken with a GP I was promised a Nurse would come that afternoon or no later than the next day. No Nurse came. My Mum collapsed a few days later and was admitted into hospital. She died a week later. If a District Nurse had come perhaps this could have been prevented and my Mum would have died in a more comfortable way. My main concern is the GP should have done a house call not palmed this off on the District Nurses and I don't believe he asked for this service. The other thing was he kept calling me "love" - not very professional. The outcome was inevitable but for my Mum to collapse was awful just because a GP could not be bothered to either come himself or make a phone call or e-mail to book a District Nurse. I do not blame the District Nurses I think GPs have a duty of care but clearly this is not the case anymore. No wonder the ambulance services and hospitals are full to capacity - if GPs did their job the hospitals would not be so busy. My surgery is Monkspath and this is even worse as you can't get an appointment and wait hours on the phone only to be told they are fully booked but if you queue at 8 a.m. at the Reception you may be able to get one. I dread to think if any of my family are taken ill what the consequences will be.

I can not get through and I have difficulty using my phone. I do not have any other means to contact them. Am homeless and I do not have a fix address.

Unable to get appointments - It took my hospital to write to them even then I had to wait 4 weeks for telephone call. An appointment was offered later on the same day. When I did get to finally see the doctor about my health issue, they made a comment stating "not many people live to your age". I was shocked by the comment and found it discriminating due to my age. I am already on painkillers but they gave me no alternative medication or advice on it.

The positive of the service is that they do review my medication but with regards to my BP i have to monitor this at home and provide them with the result. They have not called me in for BP check.








Received a message to call for a routine

only contacted surgery oral and by digital means for the last two years.

I have stage V kidney disease amongst other problems. I have only been registered with this surgery for 11 months and I have nothing but praise.