Croft Medical Centre

It's near on impossible to get through on the phone to book an appointment, the lines are always busy. If you do manage to get through all the appointments are gone. I have been unable to get a face to face appointment since covid and I am only ever offered a telephone consultation. They are no better when a child needs to see a doctor.

I called for an appointment to discuss dementia with my GP. Was pleasantly surprised to be offered a same day appointment. The doctor was very nice and spent a lot of time talking to me about my symptoms and concerns. I was very happy with the service.

I managed to book an appointment but could only get in with a locum. I had quite a wait, and the receptionist told me that the doctor was having car problems but would be with me soon. When the doctor arrived they apologised and explained they had had to attend an emergency dental appointment. I told them that the receptionist had told me a different story. I was attending due to mental health problems and the locum was very kind. I felt that they really listened to me and made me feel comfortable. They prescribed me a new anti-depressant to try.

I attended the GP and was prescribed medication. The pharmacy dispensed the incorrect medication and I unknowingly took it for 8 days during which time I became very unwell. I returned to the GP but they did not consider the medication as a reason for my symptoms despite my blood pressure being sky high.

I have noticed a slight improvement in accessing a GP at the surgery. Appointments I have been able to book have been with locums or new doctors. I have not seen my own doctor for a few years now. The problem with booking appointments is that you have to tell the receptionists what the problem is for them to decide if your problem is important enough to be seen. It is not always easy to discuss things over the phone with the reception if you are not somewhere private. I do think that the attitudes of the reception staff has improved. In the past I have found them to be quite rude and abrupt.

I have found the surgery to be very good. They are much better than my last doctors surgery. I recently called at 12pm an d they called back. When they are unable to offer you an appointment at the surgery they will refer you somewhere else and try their best to help. They are very good with children and very understanding when I have to bring both my children to appointments.

I recently moved the this surgery and hadn't seen a doctor face to face for some years despite every effort. I had a medical with a nurse very quickly and had an ecg. The nurse was concerned and made an appointment for me the following day with a doctor. The doctor repeated the ECG and I went sent straight to the hospital where a serious heart problem was detected. When I was discharged the follow up care provided by the doctors was excellent. They have been very thorough and have made urgent referrals for me to help improve my health conditions. I have medication reviews and diabetes checks booked in the coming days. I am extremely happy with the quality of care and treatment I have received here.

The service can be quite mixed. I have recently experienced problems with an appointment, there was an administrative error and some confusion about the appointment and I was waiting 3 hours to be seen. There was also a mix up with my prescription. I will say that the receptionist was excellent and very helpful in both situations.

I had a physiotherapy appointment at Croft Medical Centre for an appointment following a knee replacement. I explained the severe pain that I am still experiencing and they told me that it was because I had not had enough physiotherapy and they referred me back to the hospital.

The doctors are very good. I had a recent breast cancer scare and the doctor saw me quickly and made an urgent referral. I was seen by the hospital within 2 weeks.