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Reviews (13)

Poor quality of care and service

June 25, 2022
Cant get appointments to see the doctor. It takes 3 months to get appointments and there is lack of availability of appointments. since covid the availability to see a doctor face to face is not available. There is no GP call back service.
I have Gastroschisis and when i call for advice they just keep prescribing me medications which they have not reviewed from when I was first prescribed them.

Can't get through on the phone

May 21, 2022
It is absolutely impossible to get through on the phone. The phone system won't even put you on hold. The message says the system is at capacity and this is followed by "the surgery is now closed" - even mid-morning. This is a real shame as Dr Scott is a very good doctor and all the staff are helpful.


December 7, 2021
Didn’t get to speak to Dr Scott.
Get passed to dr at Bosworth drive. How can they diagnose over phone. The prescription wasn’t sent to chemist in time

Unhelpful rude staff

October 29, 2021
Reception staff extremely unhelpful and rude, it is not acceptable to be told call the badger clinic after we close!

Cant remember what the dr looks like

August 20, 2021
Cant get appointment, can't get past receptionist haven't seen s doctor face to face for years

Staff&doctors have been amazing with my so n

April 25, 2021
They went above & beyond to look after my son when he was ill.. hoping the will look after me when the cancer takes hold..WE WILL FIGHT THIS &wonghtbe beaten xx. Debbie cain

Accessible when needed.

April 25, 2021
Always had good support from reception staff. I feel that they get stressed by workload sometimes but always try to be polite and friendly to patients. Nurse and HCA are both lovely.
GP support through pandemic has been really good.
Dr takes his time with patients but you feel like he cares. Needs a rocket up his bum sometimes but he is a good soul.
Some diagnoses have been too slow resulting in delays in treatment but generally, a good supportive practise.
No issues with getting appointments and I can always get through when I ring.

Chester road surgery

March 24, 2021
Receptionists are super helpful & doctors will call you back. Do think they need to be opening up though?

Caring and helpful

March 23, 2021
Staff are always helpful and dr Scott always follows up any issues or appointments along with Lisa who is extremely helpful with chasing referrals. All staff in my experience have been kind and helpful.
Samantha Parker

Very good service

March 22, 2021
The nursing staff is amazing and made me feel so comfortable. The locum doctor was also really wonderful and really made me feel comfortable.

Chester Road Surgery



406C Chester Road
Castle Bromwich
West Midlands
B36 0LF


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