Bosworth Medical Centre

They've stopped the online appointment bookings. I am on the school run at 8.30 every day and by the time I can call all appointments are taken. On the odd occasion I can call they are constantly engaged on the phone line. Bring back online booking system.

Rarely get appointments, never get regular check up with medication other than asthma check up. Communication not very good.
Receptionist can be very rude

My usual drug had been removed from online repeat prescription and I was unable to get through on the phone to try and renew it. I went into the surgery at about 3pm. There was a big queue outside for the vaccine and a few people just inside. There was one other person at reception. I stood behind the makeshift barrier of chairs and had to shout my request across to the receptionist. She went away, spoke to the gp and came back to tell me it had been renewed. She then shouted " what about your fluoxetine, do you still want that??". Fluoxetone is an antidepressant. I'm a mental health professional in the NHS. I I do NOT want all and sundry to be told what medication I take or the state of my mental health. I was very embarrassed.

Unable to get an appointment tried multiple times over a few days and when I did get through was told to phone back after 2pm, surely there has to be a better way

Telephone waiting time 45 mins

Removed my young daughter and sent all her details to another practice. Apparently her name was similar to another child and they transferred the wrong child!!!
Once had to go cold turkey from a high dosage of Gabapentin due to not being able to obtain my next prescription. I have never been so ill in my life. Rude receptionist. Been trying to get an appointment for 4 weeks call and constantly told to call again in the afternoon or following day.

You phone at the times told to and the phone just keeps ringing the staff doing the covid jabs have it to a tee it’s great service just the reception let’s it down

I have a series of illnesses and mainly diabetes. I have had one of the Drs phone me every two weeks. Changing treatment etc.. Now been refered to a diabetic nurse. who along with the Dr and dietician i am making progress and at other times i have managed to get help. By either face to face or phone calls. I moved here from another surgery andi rate Bosworth the better practice

I was running low on my contraceptive pill so called for a prescription.
I was told I couldn't have it without a pill check. I went on to tell them which days I could do around my full time job only to be told "oh you misunerstand we aren't doing pill checks". Not sure how I could misunderstand but ok! Asked again for the prescription to be told no as needed a pill check!! Where do we go from here?! I need something I'm willing to do that they won't offer due to covid but I can't have what I need until this thing they don't do is done!! After much wasted time on the phone trying to understand it she just issued the prescription to be signed and ready within a few days! I wonder how many rogue pregnancies there will be!!

Reception staff are incredibly rude and unhelpful. Doctors are always unsure on medication. Trying to get a appointment is like trying to get blood out of a stone. Doctors are even rude at times and try and get you out or off the phone as quick as possible.