The Maple Leaf Centre

My experience has been poor, and I am not getting the mental health support that I need.

The service has been brilliant, and has been a great help to me.

Appointments never on time, cancelled or after waiting 40 minutes being told the doctor has gone home. Not sure how long I would have waited if I hadn't checked at reception.

I have been receiving treatment for a number of years and unfortunately I am medication resistant making it difficult to keep my symptoms under control. My original psychiatrist was very helpful and kind but since they left I have been left unhappy with the treatment received from my new psychiatrist. I find them very argumentative and unwilling to listen to how I am feeling. They do not take into account my feelings and/or opinion about treatment going forward. I have been told that they would follow up from my last appointment and get in touch with me but they did not. I always make sure that my spouse attends with me because the appointments are so stressful and uncomfortable. Despite my problems with the psychiatrist the nurses who work here are lovely.

I had a really great psychiatrist who listened to me and was very thorough in providing excellent care. They felt that my previous diagnosis was not correct and supported me in getting the right diagnosis to ensure that I got the help I needed and had access to the right medication. Unfortunately, they have now left and I have been unhappy with with the service provided by my newly appointed psychiatrist. They do not listen to what I want to say and I feel like they dismiss me. The mental health nurse I see is okay.

I had a wait of 6-7 months from being referred, during that time I was provided with information of crisis numbers and support groups. I have been seeing a mental health practitioner weekly. I am really feeling the benefit of these appointments and the consistency of them.

I was referred to the maple leaf centre with stress related issues. They diagnosed me with depression and gave me drugs for sleep that turned out to give me psychosis, no one picked up on this and I somehow managed to discharge myself.

Doctor took me off all my meds cold turkey during crisis. Gave me a month script days after an attempt on my life and then discharged me in crisis after another attempt. Such a joke of a service and so dangerous.

I've been waiting five years for treatment for learning and emotional difficulties. Having been referred to these to cull the wait time I haven't heard anything back at all.
I had no clarification or aim for a treatment plan. That was a year ago.
Been in hospital for my conditions before and it seems like these could not care less where you end up

Attempted my own life three times in space of a week. Every time I would see the psychiatrist, they would see me less than 15 mins prescribe more pills, not limit my medication despite being at actively suicidal and daily self harm. Half the appointments I’m either late or miss because the taxis they book never show up and I have to chase them etc.