The Maple Leaf Centre

I have regular visits from a psychologist which was arranged by the Maple Leaf Centre. They have been wonderful and have really helped me cope with my anxiety. They really listens to how I feel and I feel like they understand me. They are also really good at explaining things to me and communicate really well. I have been given leaflets and handouts which I have found very useful. These should be given to everyone.

I attended the Maple Leaf Centre on four separate occasions and saw four different doctors. One of them did not speak English and they were very difficult to understand. There was a lack of continuity of care and they did not help me at all.

They provide very good mental health support. I was seen here for a while and they really helped by now I've been sent elsewhere.

They provide a good mental health service.

I am on my third CPN now because I had to move teams. I am happy with the care. I see the CPN every week and a consultant every 6 weeks.

My experience of The Maple Leaf Centre has been mixed. I waited quite some time for my dementia referral and my first appointment was a home visit. This appointment went well. I have since been required to attend appointments at the setting. This has been difficult, it is quite a way to travel for me and the centre itself was very difficult to find.

I waited 26 weeks for a dementia assessment. Despite the wait the service I received from the Maple Leaf Centre was good. I had a home assessment and was very satisfied with the appointment.

The daily care team were fantastic

I am happy with the services provided now, because my most recently appointed doctor is very good. However, there has been a high turn over of staff in recent months and a lack of continuity of care. I do hope that these issues have now been sorted out and that going forward the service will continue to improve.

They are not too bad but they only really seem to give out medication. The receptionists also seem to think they know more than the doctors.