The Maple Leaf Centre

The daily care team were fantastic

I am happy with the services provided now, because my most recently appointed doctor is very good. However, there has been a high turn over of staff in recent months and a lack of continuity of care. I do hope that these issues have now been sorted out and that going forward the service will continue to improve.

They are not too bad but they only really seem to give out medication. The receptionists also seem to think they know more than the doctors.

My treatment has been very medication centred. I have not been seen since June even though I'm meant to be seen every 2 weeks. When I call them the doctors call back within 48 hours, but this is no good when you need help straight away.

I have dealt with frequent cancellations and rebook letters, once 3 times in a row. I had bad side effects from one medication, I contacted them but I was unable to see or speak to anyone. I hoped my GP could speak with them about this but no, I had to endure the side effects for 5 months.

The care was initially quite good but over a period of time it worsened. The appointments I was sent were repeatedly delayed and this did not help my depression .

I had to keep phoning for a follow up appointment as I didn't automatically receive one and I have still received no news of psychotherapy despite being on waiting list for years. Appointments are also too infrequent and I never feel supported. The staff are always pleasant, I have also received conflicting information from different psychiatrists which is very frustrating.

I am not seen as regularly as I need or want to be. There have been a number of staffing changes with doctors disappearing just as you build rapport with them. I also feel that mental health support could be better as waiting lists are too long currently.

My wife was diagnosed with Alzheimer's 18 months ago. As her carer I need to speak with a doctor, but was given an appointment for March 2025. This is 12 months from my last appointment. This situation is destroying my mental health.

I attended an appointment at the Maple Leaf Centre with my son to offer support. The doctor was wonderful and had us all attend the session, which was very helpful for all of us. I was very impressed with the doctor. They were supportive and helpful, and we felt like they really listened to us with patience and kindness.