The Maple Leaf Centre

I am not seen as regularly as I need or want to be. There have been a number of staffing changes with doctors disappearing just as you build rapport with them. I also feel that mental health support could be better as waiting lists are too long currently.

My wife was diagnosed with Alzheimer's 18 months ago. As her carer I need to speak with a doctor, but was given an appointment for March 2025. This is 12 months from my last appointment. This situation is destroying my mental health.

I attended an appointment at the Maple Leaf Centre with my son to offer support. The doctor was wonderful and had us all attend the session, which was very helpful for all of us. I was very impressed with the doctor. They were supportive and helpful, and we felt like they really listened to us with patience and kindness.

I have had one appointment and have not been seen since. I have chased up appointments to be told that they are understaffed and that I just have to wait to hear from them with another appointment. Disappointing support from a poorly run service.

I got a medical leaflet of the side effects of of a drug. I went through checking all of these potential side effects, and I can tell I am experiencing some of them, none of my concerns were met after raising this. especially after going the hospital last year and got told my liver function has gone down. finding out a possible side effect of quetiapine is elevated liver enzymes which is probably why my liver function is down. and the result of bringing it up to a doctor, they threw out my concerns and believe its something completely different.

I have been referred to the Maple Leaf Centre and been under their care for a number of years. I have not been happy with the service provided. I do not feel that they have helped me.

My experience has been poor, and I am not getting the mental health support that I need.

The service has been brilliant, and has been a great help to me.

Appointments never on time, cancelled or after waiting 40 minutes being told the doctor has gone home. Not sure how long I would have waited if I hadn't checked at reception.

I have been receiving treatment for a number of years and unfortunately I am medication resistant making it difficult to keep my symptoms under control. My original psychiatrist was very helpful and kind but since they left I have been left unhappy with the treatment received from my new psychiatrist. I find them very argumentative and unwilling to listen to how I am feeling. They do not take into account my feelings and/or opinion about treatment going forward. I have been told that they would follow up from my last appointment and get in touch with me but they did not. I always make sure that my spouse attends with me because the appointments are so stressful and uncomfortable. Despite my problems with the psychiatrist the nurses who work here are lovely.