The Maple Leaf Centre

They provide a good mental health service.

I am on my third CPN now because I had to move teams. I am happy with the care. I see the CPN every week and a consultant every 6 weeks.

My experience of The Maple Leaf Centre has been mixed. I waited quite some time for my dementia referral and my first appointment was a home visit. This appointment went well. I have since been required to attend appointments at the setting. This has been difficult, it is quite a way to travel for me and the centre itself was very difficult to find.

I waited 26 weeks for a dementia assessment. Despite the wait the service I received from the Maple Leaf Centre was good. I had a home assessment and was very satisfied with the appointment.

The daily care team were fantastic

I am happy with the services provided now, because my most recently appointed doctor is very good. However, there has been a high turn over of staff in recent months and a lack of continuity of care. I do hope that these issues have now been sorted out and that going forward the service will continue to improve.

They are not too bad but they only really seem to give out medication. The receptionists also seem to think they know more than the doctors.

My treatment has been very medication centred. I have not been seen since June even though I'm meant to be seen every 2 weeks. When I call them the doctors call back within 48 hours, but this is no good when you need help straight away.

I have dealt with frequent cancellations and rebook letters, once 3 times in a row. I had bad side effects from one medication, I contacted them but I was unable to see or speak to anyone. I hoped my GP could speak with them about this but no, I had to endure the side effects for 5 months.

The care was initially quite good but over a period of time it worsened. The appointments I was sent were repeatedly delayed and this did not help my depression .