St Margarets Medical Practice

You see more members of staff who are medically trained but are NOT doctors. They have low levels of skill and knowledge and never know what is wrong with you. The referral process is too slow. You need a referral for everything, you struggle to see the doctor who can refer you and when you do you know you are still in for a long wait.

I have raised several concerns about my illness which have been dismissed as a mental health illness. I am now deteriorating rapidly.

The overall experience here is very good. I always manage to get an appointment and you get to see the same GP which is great because you experience a much more personal service. Recently after a period of ill health my GP called me at home (without an appointment) to check in with me to see how I was doing which was lovely. The doctors are all generally good. The staff are very friendly and helpful on the telephone but I do feel that when you are in the surgery waiting to speak to them they do not acknowledge you.

Sent to Monkspath when I needed a doctor. Good job I could drive there

I have no problems at all getting an appointment. Reception staff are polite, friendly and helpful. The doctors are good.

I had a phone call appointment and I sent photos of my knees, GP called back and made face to face appointment and diagnosed with Bakers cyst. I was happy with the treatment. I take tablets for epilepsy and I have faced difficulties getting the GP to change my prescription because the pharmacy does not stock my original tablets anymore.

The response from this service is amazing, the doctor will give you a call back when he misses your call. They were very reliable during covid.

The practice is very good overall, I have no problems getting an appointment when I need one.

Dr love is very good and very good service given.

The surgery is good. I can always get through to reception. Since COVID, the doctors do not want to see you face to face. I was getting pain in the ovaries so the nurse advised me to see the doctor for HRT treatment to see what she could do. I asked the nurse to do an appointment but she put me through to the doctor to call. When I spoke to the doctor they refused to give me HRT treatment and instead gave me steroid cream only. GP now not interested in what the patients concern is or care about their needs. Anything that is discussed is swept under the carpet. Not recently had any medication reviews. I did used to see a GP before about it. Few years ago it was brilliant with the service and care they provided.